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Frequently Asked Questions About Best Buy Holyoke Mall

How do I check product availability at the Holyoke Mall Best Buy?
How do I check my order status?
My local Holyoke Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Holyoke Mall stores’ holiday hours?

Recent Reviews

4.1
(3707 reviews)
Cindy V
September 07, 2025
2 out of 5
These people are excellent. Soon as you walk in they are asking if you need help and directing you to where you need to go. I purchased a new phone. I was surprised. They had representives as employees per brands of phones not Best Buy employees so I was told. Ended up with the new Samsung zfold phone. Needless to say. My phone i walked in with was in poor shape. I thought i was all set. Nope. No service to phone and $2,000 spent and these guys couldn't throw in a charging plug or head phones ? It's the little things you know and yeah one big thing SERVICE TO MY PHONE. Was not told call your phone carrier. I understand it is is what i have to do but maybe not everyone does. Very poor customer service on Samsungs behalf. The guy didn't even want to transfer my info because of the amount of time it might take. It was 15 minutes. Best Buy itself was excellent.
jacqui s
September 04, 2025
3 out of 5
No one had a clue about installing remote starts. Was a waste of an hour. If you sell these parts, I really feel like some one should know something about them.
Response from Best Buy
September 04, 2025
Hello Jacqui, Thanks for your review. I recently had a remote starter installed to get ready for the winter, so I can understand how you might be feeling. We would love the opportunity to assist you and answer any questions you may have. When you have a second can you contact us through social media? You can find us at a Social Media platform listed below and reference Google Review #39300 in a private message to get started. Facebook (https://bby.me/87ct1f) Twitter/X (https://bby.me/f5yvuc) Instagram (https://bby.me/icsm3y) Thanks, ^Best Buy
Ana N
August 31, 2025
5 out of 5
Good
Ali R
August 24, 2025
5 out of 5
very good

About Best Buy Holyoke Mall

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