Sold a used product as new. Box and device have clearly been opened. So besides selling things at a 20% markup over other stores, they just sell whatever used crap they have lying around, marked as new. "best" has a different meaning to some people, apparently. And yes, I could have staged the pictures, but honestly, I have better things to do than give a crappy store a crappy review.
Response from Best Buy
August 20, 2025
Good Afternoon, Michael,
We certainly understand how you are feeling after not receiving the item you purchased during your recent order. We would love to connect with you and review these concerns in depth. Please feel free to send us a private message with your information on social media.
- Facebook (https://bby.me/44yl0w)
- Twitter/X (https://bby.me/x5511n)
- Instagram (https://bby.me/l32ix2)
Ok not too much customer ser
Response from Best Buy
August 13, 2025
Good Morning, Maria.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#28559" for reference. You can find us here:
Twitter(X):
https://bby.me/1f853p
Facebook:
https://bby.me/0yvu4x
Instagram:
https://bby.me/95coiz
Kind Regards,
^Trey
Great service! I was looking for a laptop and a girl was very helpful. Got the laptop she suggested, and I love it. Checkout lady was friendly too.
This business really needs to update their displays item's and way to let you check out guess I'll have to use Amazon like majority of people who keep it simple.
Response from Best Buy
August 08, 2025
Hi, Cheryl,
Thank you for your review. I can certainly understand wanting a retailer to update their stores and ways to shop. Best Buy does have a new way to check out through the Best Buy app via a QR code. If you'd like assistance with that or want to formally document your experience, please send a private message on social media. Please include Google Review 26310 in your message.
Here are the links to our socials: Facebook (https://bby.me/d6dfta), Twitter/X (https://bby.me/61jg9v), or Instagram (https://bby.me/irwll4)
Regards,
^Meghan