Best Buy Holyoke Mall

I haven’t used Best Buy in a long time and was recently reminded why I stopped shopping there. I wish I read all of the reviews first, but I did not,... so that’s on me. I ordered an Apple TV device online to be here by December 24. Check out process was fine. Unknown to me at the time, apparently Best Buy uses DoorDash to deliver the merchandise to their customers. I received text messages from DoorDash telling me that the item was on its way to me as planned. A few short moments later, I received another message that the item was being returned back to the depot. There was a link in the text with a phone number that I called. I was told that the Dasher had car trouble and was unable to complete the delivery and that the merchandise would be delivered the following day. Christmas. (read other reviews about not having a tipping option) A very long story, shortened, it did not arrive on the next day or even the next day. I called Best Buy to cancel the order, and was told by the automated AI system, that it was too late for the order to be canceled and that it was out for delivery. Of course this was not the case. Since this item was a gift, I ended up driving to Walmart to purchase the same item, picked it up the same day and gave it to the recipient. I called DoorDash again and told them not to deliver the item and to cancel the order. The live person told me that they would attempt to deliver 3 times, then it would be returned to Best Buy. I told them not to deliver. They told me that they had to. Well, of course there is no one in-between Best Buy and DoorDash to assist. They ended up leaving it at my garage door on December 30. DoorDash actually changed MY delivery instructions on my order!! to read; Leave at garage door. From MY instructions; DO NOT DELIVER. ORDER CANCELLED. Now I have to complete the Best Buy return process on-line and either drive it to Best Buy (fastest method they point out) or to a FedEx drop off location. Best Buy states; This method could take weeks for your order to be refunded. Outstanding... So I went ahead and disputed the charge with my CapitalOne Visa card. The funds were immediately returned to my account while this plays out. Extremely frustrating experience, especially with DoorDash injected as well. Do yourself a favor and look to see who will be delivering your online merchandise when you’re ordering from Best Buy or anywhere. Or you'll be dealing with 2 questionable businesses on your own. Very Disappointing.

The worst customer service I've ever experienced. You buy something and have a problem, you go to the store because customer service sends you there, and they tell you they can't help because it's a third party's responsibility. It feels like being scammed.

Experience was very good Purchased item I need and another 'after Christmas Sale Item'.

Awful customer service