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Best Buy Salem
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Salem
How do I check product availability at the Salem Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Salem Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Salem stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Salem Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3515 reviews)
Melissa S
January 20, 2025
5 out of 5
Friendly and helpful staff
Corey C
January 20, 2025
1 out of 5
Nester the manager gave me false promises and screwed my father out of his warranty on his laptop complete b.s. Will never buy another item from a best buy again because of the experience and that's say8ng alot because almost every electronic I've bought has been through best buy.
Response from Best Buy
January 20, 2025
Hello, Corey,
Thank you for taking the time to reach out to us here on Google about your recent experience. We understand how important excellent customer service can be to our experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64710109
regards,
^Brandon
Miguel N
January 18, 2025
1 out of 5
Absolutely terrible experience. Took a half day off from work so they could come to my house to install a tv wall mount. Got to my house late, outside of the window they provided...then said they can't install it. Terrible.
Response from Best Buy
January 18, 2025
Hi, Miguel,
Thank you for your review. As a consumer myself I understand how challenging service delays can be. At Best Buy, we truly strive to provide a seamless customer experience from beginning to end for everyone.
So that we can formally document your feedback, and address any additional questions or concerns you may have, please send us a private message via one of the following platforms: Facebook (facebook.com/BestBuy), Instagram (instagram.com/bestbuy), or Twitter/X (twitter.com/BestBuySupport). When you message us, please include your full name, email address, and phone number. Additionally, mention your Google review 64703688.
Kind regards,
^Pre
Subhajit B
January 09, 2025
5 out of 5
Great experience