June 1, 2026 10:14 AM UTC-4:00 EDT living room sofa
I find the store a little sketchy. Yesterday on May 31, 2026 I went into the SalemNew Hampshire Best Buy to purchase a television for my basement. I dealt with an individual named Axel Who directed me to an LG 77 C5 TV. He told me that it was two grand for a new one, but then I saw on the website for Best Buy that was $1799 for that TV set and I also pointed out that it was on Walmart website for the same price 1799. And he Tried pushing me to purchase a sound bar for like $300-$350. I was gonna pull the trigger on this but then the price is increased to $2000 at checkout for some strange reason even though it’s like prior to that other website it was like 1799 but they said well Walmart got a price matching but then he said OK can get it for 1799 but I would have to use sign up for a card and use that card To purchase the TV Instead of my regular credit card and I said why I don’t wanna do that and then I inquired out front with somebody by the front door and they called them back up and he finally told me that they cannot match Walmart pricing because it’s from a third-party and not from Walmart directly… I consider the experience to be a little shady.
Response from Best Buy
June 01, 2026
Hello,
Thank you for the review. We understand your concern with your interaction regarding a price match. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 159721
An Excellent, Well-Managed Location with Fantastic Service!
I’ve been to quite a few Best Buy locations, but the Salem store on South Broadway is consistently one of the best. The layout here is fantastic—it’s incredibly clean, spacious, and well-organized, making it easy to find exactly what you’re looking for without feeling overwhelmed. Whether you're browsing the latest home theater setups, checking out major appliances, or hunting down specific computer hardware, everything is clearly zoned and beautifully displayed.
What really sets this location apart, though, is the staff. Every time I visit, the employees are welcoming without being overbearing. They don't just point you toward an aisle; they actually take the time to answer technical questions and help you compare options to make sure you're getting the right product for your needs.
The checkout process is always efficient, and their online order pickup service at this location is incredibly fast and hassle-free. Plus, having plenty of parking right out front makes it a quick and convenient stop. If you need new tech, appliances, or accessories in the southern New Hampshire area, I highly recommend stopping by this specific store!
The selection at this Best Buy is impressive, with a wide range of electronics and appliances. However, I found the customer service to be a bit hit or miss; some staff were really helpful, while others seemed less interested. Overall, it’s a decent place to shop, but I wish the service was more consistent.
Response from Best Buy
May 19, 2026
Thanks for your review, Thomas.
Here at Best Buy, we strive to provide the best experience and customer service. Feeling this was not the case with your recent visit is upsetting to hear. We would like to follow up here to make sure this is addressed and formally documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/uekjGn)
- Twitter/X (https://bby.me/JOSY6C)
- Instagram (https://bby.me/fGE882)
When reaching out, please reference your Google Review 154489.
I had a fantastic experience at this Best Buy! The staff was super helpful and knowledgeable, guiding me to the best deals on electronics. I left feeling really satisfied with my purchases and can't wait to go back!