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Best Buy Virginia Beach
Services Offered
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Frequently Asked Questions About Best Buy Virginia Beach
How do I check product availability at the Virginia Beach Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Virginia Beach Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Virginia Beach stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Virginia Beach Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5697 reviews)
Matthew T
July 18, 2025
5 out of 5
Ordered Ninja Slushie machine and 2 laptops. Returned the laptops, found a better deal with more power.
Patrick who worked in appliances helped me and was great. Personable, professional, & well knowledgeable on just about everything in the store.
Ended up buying a 32" TV for my room. Great personnel and calm, non-pressure associates...
Jason T
July 15, 2025
4 out of 5
Great location and service.
jordan f
July 14, 2025
1 out of 5
I had a truly disappointing experience with the manager, Emma, at this Best Buy location. She sold a device that turned out to be defective — it wouldn't activate properly. When the issue was brought back to her attention, instead of taking responsibility, she sent the customer back to Verizon with the words, "Stop sending customers back," as if the problem wasn't hers to resolve.
To "prove" the phone worked, Emma inserted an already activated SIM card into the device — a serious breach of security and customer trust. This not only failed to resolve the issue, but it also wasted the customer's time and left them with a phone that still didn't work.
It felt like the sale was more important to Emma than the customer's experience. It came across as a way to secure a commission rather than actually making sure the device functioned as it should. Poor service, lack of accountability, and questionable practices - not what you'd expect from a store manager. Very disappointing.
Response from Best Buy
July 15, 2025
Hey, Jordan.
Thank you for providing this feedback. We always want to provide a pleasant experience for our customers when shopping for a new phone. Furthermore, accountability is also one of our top priorities. If you still need some assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #15769.
Sincerely,
^ Jason
Bruce B
July 14, 2025
5 out of 5
Best Buy had everything I needed. The staff were extremely knowledgeable