Best Buy Virginia Beach

Quick and easy experience. Ordered online and picked up at the store.

I had originally bought a dell laptop there and the dude that was helping me purchase the item had not told me the Microsoft personal was a bundle he only convinced me that I should need it for college until after I purchased it is when I was told I didn't need it for college went back to try and return it and they said it was a bundle and I would owe them 228$ which makes no sense considering the laptop was around 700 and the warranty was around 200 so without the Microsoft personal card I would still be paying one thousand or even less this is so stupid and I hate this best buy location for not helping me. I just wanted my 90$ back.

Placed a pick up order and within 30 minutes, it was ready. I did have to wait at the counter for a while with no one in site but he was super helpful and brought everything to my car for me.

Entered for my first time to this Best Buy at 217 Independence Blvd in Virginia Beach, VA. The young employee greeted me & called for an associate to give me assistance at my request. After waiting awhile, we were able to finally find someone. This male associate was NOT helpful & clearly was NOT into giving me good customer service. Of course, my experience was reported to a manager to be used in their training as constructive feedback! Hope this young male associate changes his attitude & grows in his job!