Leon was an amazing help and support, I had asked him about a promotional item even though the window for getting it was long past. But he still had some in stock and generously gave me one! Thank you so much Leon you're the man! Get this guy a raise!
Leon went out of his to provide THE BEST customer service experience I have ever had a Best Buy in my 28 years of life. He was succinct, extremely efficient, and understanding. I would 100% recommend a customer service experience at this Best Buy.
Terrible customer service. Fraudulent practices relative to their so-called "bundling pricing" and failure to allow a return only 12 days after purchase of an unopened item. Done with Best Buy. Do yourself a favor and stay away from Best Buy and this store in particular.
Response from Best Buy
June 27, 2026
Hi Bob,
Thanks for your review. For most items, our return policy allows for a hassle-free return for up to 15 days after purchase, and it is concerning to know that this policy was not upheld during your recent visit with us.
So that we can look into this further, please feel free to reach out to us on Facebook: https://bby.me/fi7ete, Instagram: https://bby.me/YwcuGp, or Twitter/X: https://bby.me/oOQDaa and reference Google review 178903 in the details you provide.
Mr .Phillip was very help full when it comes to my appointment at 1:40 pm today and even told me what case to get to protect my phone . And I have iPhone 15 appreciate the patience and quickness will be coming back for all my needs thank you