Best Buy Virginia Beach

My mom went in to purchase a new laptop this morning, 06/23, at 10 AM when the store opened. The man in the computer department was extremely rude to her. She knew exactly what she was coming in for, but he kept insisting she get a different one because it was “better.” I understand the idea of upselling, but once she declined and made it clear what she wanted, that should’ve been respected. After he finally brought out the laptop she asked for, he was rude again and noticeably hesitant to help her carry the box from the back to the front for checkout—even though it was clear she needed assistance and couldn’t carry it herself. I’m disappointed that anyone would treat my mother this way. I know how sales and customer service are supposed to work, especially in this type of environment. I was an employee at Best Buy myself four years ago, and this is not how customers should be treated.

I love the staff at this location. I have been buying my laptops from them for years and they were always helpful, friendly and patient. This time, Andy and Dylan R really went out of their way to service me. Thank you.

Went in and Cole back near TVs helped me immediately. He noticed I was kinda wandering around and asked if I needed help. He took me right to the cameras I was looking for and even look up the specs on the spot to if IT would work for me. Great customer service and I Love IT

Best Buy deals in deceptive business practices. They tried to sign me up for a Sirius xm subscription bundle without my consent. Had I not caught it on the receipt and made then do a return, I could have been on the hook for something I didn't ask for. This unacceptable for a company to be doing this. I will avoid doing business with me after this.