Best Buy Virginia Beach

Very nice staff

I only go here if I have to. It drives me absolutely crazy because every 5 minutes an employee asks me if I'm 'doing okay'. After the 5th or 6th time, I've asked them directly to please leave me alone. I get it, doing that gives the reminder you are watched which can reduce theft but just use cameras and have staff just watch like a normal place. We bough our fridge, washer and dryer from here for a decent price during a sale. Selection is hit or miss and they definitely are behind the curve with what PC parts they carry but for regular builds, it's fine.

I went to the Greenbrier/Chesapeake location to buy a JBL Extreme 4 Bluetooth speaker but they only had it in blue. Didn't want the blue so I asked could they check the location in Virginia Beach to see if they had it in black. The associate stated that they had 1 and asked if I wanted to pick it up there. I said yes but are you SURE it's there since it was only 1. He said yes ma'am you should be good since you paid for it, it'll be reserved. I drive 20 mins to that location to find out they don't have it....I was so upset about the outcome because I received an email prior to me driving there stating "not in stock" so I called number and was told it's just a glitch and I continued my route. If they didn't have it then just say that instead of having me using my gas to go there for nothing. Do you realize gas is $4.00/gal.??? It was the most TERRIBLE customer service. Need better communication system when it comes to holding products for customers at other locations 😠 to avoid situations like this

No inventory and no stock. I am told to shop online. I am from out of town as well. The need was urgent. I was looking for a specific BNC audio adapter to which they only carried online. I needed it right away and could not wait. If they would only had it in stock, I would have loved to have shopped there locally. Having to drive across town not only wasted my time but gas too. The workers were great and have gone out their way to try. Best Buy has always been amazing with wonderful customer service when needed and always helpful. m