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Best Buy Virginia Beach
Services Offered
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Frequently Asked Questions About Best Buy Virginia Beach
How do I check product availability at the Virginia Beach Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Virginia Beach Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Virginia Beach stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Virginia Beach Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5758 reviews)
daniel l
October 17, 2025
5 out of 5
Went in to get a laptop, a employee in that section named Huston was extremely helpful, made sure I got exactly what I needed and was super friendly. Will be back!
ethan J
October 15, 2025
1 out of 5
It’s 4 in the morning I’m overseas for the navy and missing my anniversary. I order my wife a switch 2 as a gift for her to pick up on her way home from work. The website is glitching and won’t let me add her as the pick up person. I call customer service and they add a note with her name and information so she can pick it up. Doug would not look at the notes, laughed at my wife, rolled their eyes, cut her off mid conversation multiple times, walked away in the middle of her talking and LITERALLY skipped away swinging their arms to get a manager. It took a manager for my wife to get a product I paid $500 for. Should have just bought it from Amazon. Would like to see some kind of repercussions for Doug. Lord knows I would lose my pay for that behavior.
Response from Best Buy
October 16, 2025
Hey there, Ethan.
We know how important it is to be able to modify your order. If you are still needing help with this, please reach out to us on social media. Also, include your Google review #56313.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
James H
October 15, 2025
1 out of 5
Manage Tim Edwards is disrespectful and acts completely unprofessionally. After arriving to pick up an order, the system told me was ready, I was not allowed to due to release date. As I was leaving, the staff member assisting me tried to ask if there was a work around, hearing them referring to me, and the poor attitude Mr. Edwards gave when giving his answer I entered the conversation. At this point Mr. Edwards began to yell at me for entering the conversation about me because “I had no idea what I was talking about or who they were talking about.” Context: I was within ear shot the whole time, and the only one picking up an order that the guy had helped.
Response from Best Buy
October 15, 2025
Hi there, James,
Thank you for leaving a review. This is far from the experience we want our customers to have when picking up an order in store.
If you would like us to look into this closer, please send us a private message on social media. We would be happy to help you on any of the following platforms: Facebook (https://bby.me/0xlk84), Twitter/X (https://bby.me/7uwj9s), or Instagram (https://bby.me/07k8c1).
Please mention the phrase “Google review #56189” when reaching out.
jessi L
October 13, 2025
4 out of 5
Quick pickup service through Amazon