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Best Buy Virginia Beach
Services Offered
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Frequently Asked Questions About Best Buy Virginia Beach
How do I check product availability at the Virginia Beach Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Virginia Beach Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Virginia Beach stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Virginia Beach Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5738 reviews)
Saryn N
September 21, 2025
1 out of 5
Best Buy service, especially this one, is just straight crap. They’re dishonest and rude. We’ve done a trade in and were told the price they offered would NOT go back up so we traded in our laptop. The next day the offer jumped up $200 more and corporate told us to talk to the store manager about getting the extra $200. Store manager was incredibly rude and would not honor it, so they basically robbed us of $200. Fast forward and a computer we bought from them needed a screen repair. We had to pay $85 for it to get sent to Kentucky because they don’t repair at this store. It took 6 weeks where they said they were waiting on a part. A worker told us after 30 days we could ask for a refund of the shipping and repair cost since we gave them the go ahead to fix it. She never got back, they shipped it back without informing us and ended up not being able to fix it. So another $85 loss to Best Buy. Absolutely will not be working with them again.
Olisha S
September 20, 2025
5 out of 5
I recently visited the Best Buy to purchase a new laptop, and I had a fantastic experience thanks to Andy. He was incredibly knowledgeable and genuinely interested in informingme about the product. I really appreciated his professionalism and friendliness. Great customer service experience overall!
Marvin C
September 12, 2025
3 out of 5
Experience was just okay
Response from Best Buy
September 12, 2025
Hi, Marvin,
Going to a store with a lack luster experience is just disappointing. If you'd like assistance or want to formally document your visit, please send a private message on social media. Please include Google Review 42724 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Esperanza Y
September 12, 2025
5 out of 5
Great customer service!