Frequently Asked Questions About Best Buy Chesterfield
How do I check product availability at the Chesterfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chesterfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chesterfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chesterfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2765 reviews)
Cary
April 17, 2026
5 out of 5
Wonderful professionalism shown by the Best Buy staff. They are knowledgeable & helpful.
Jeffrey E
April 10, 2026
2 out of 5
I went to the store to purchase oakley meta vanguard glasses. When I got there I asked an employee for help. She said she would send someone over to help. I stood there for 10 mins watching other associates talk to each other without offering help. No one ever came to assist with purchase (glass case wss locked)I decided to leave and purchase online.
Response from Best Buy
April 10, 2026
Hi, Jeffrey,
This is not the service that we aim to provide and we share your frustration with what happened during your recent visit. Please send a private message to Facebook (https://bby.me/Kx5wiL), Twitter/X (https://bby.me/Sn5V3U), or Instagram (https://bby.me/w5hmt1) so that we can look into this further and prevent situations like this from occurring. When doing so, be sure to mention that you are replying to Google Review 140267.
J L
March 25, 2026
1 out of 5
Not sure why this place exists, nothing is ever in stock
Response from Best Buy
March 25, 2026
Hello,
Having trouble finding an item you are looking for in store can be difficult. We offer options like ordering online for pickup, or shipping to make sure you are advised when an item is made available. If you would like to chat us for support you can reach out to us on any of our social media profiles below with Review 134634.
Facebook (https://bby.me/C6pwsZ)
X (https://bby.me/Xjlx3P)
Instagram (https://bby.me/y6PRGR)