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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2737 reviews)
Rocio M
March 26, 2026
5 out of 5
Very much grateful for the help I was giving here. The guy at the front was very welcoming & helpful, showed me which direction to go to get help for a computer I needed for school. Honestly relieved I got help, Had a frustrating experience at a best buy in Glen allen before coming to this one. I asked for helped & was told to go towards the computer department & someone would help me, stood around for 30 mins waiting. Left disappointed and Drove another 15 mins out of my way to another best buy & got way much more help & advice than the one I was just at. The guy who helped me was Jarvis, Thank you & to the guy at the front for helping me with this purchase.
Norman A
March 22, 2026
1 out of 5
Absolutely horrible store. Who ever is the manager needs to tube fired alone wjth every employee in the store. Absolutely zero help. Went in for a pair or meta glasses. Had the ones I wanted listed as in the store. They refused to look for them so I had to go out into the parking lot, order the glasses wait 30min and then walk in and get them. Attitude the whole time like it was my fault. ABSOLUTELY RIDICULOUS! I would give a negative if I could...
Response from Best Buy
March 23, 2026
Hello, Norman,
Thank you for sharing your concerns with the support in store. Having to step outside the store to order an item because you didn't get support in store can be a difficult experience. We would like to chat with you if you could reach out to us on any of our social media profiles below for support with Review 133607.
Facebook (https://bby.me/kdgDB5)
X (https://bby.me/loxNGo)
Instagram (https://bby.me/MmsJ9h)
Tricky H
March 21, 2026
5 out of 5
We were looking for a phone, and Kiev was very helpful to us! He gave us a lot of good info, making sure we made the right choice 😊 if all the associates are this cool, I definitely recommend!
Vytas R
March 19, 2026
4 out of 5
Fine, but so expensive!