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Best Buy West Broad
Services Offered
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Frequently Asked Questions About Best Buy West Broad
How do I check product availability at the West Broad Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Broad Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Broad stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Broad Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2644 reviews)
Teresa R
July 30, 2025
1 out of 5
Rescheduled once due to extreme heat. supposed to be here from 7:00 a.m. to 7:00 p.m. today and at 4:00 called to say it they would not be making it today and now want to put my delivery off to Mid-Aug. Purchase was June 14th. I was told if I wanted to speak to a manager I would have to go in the store. They don't take phone calls. The poorest customer service I've ever experienced from Best buy.
Response from Best Buy
July 30, 2025
Hello.
We sincerely apologize for the unexpected delay in your delivery and any inconvenience this may have caused. We would be more than happy to look into this and see what options may be available. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/w64upi), Twitter/X (https://bby.me/x9xrtu), or Instagram (https://bby.me/8je6ek). Please also include Google Review number 22556.
Best,
^Allison
Dodgers M
July 30, 2025
3 out of 5
Did not have what I was looking for
Cindy S
July 27, 2025
5 out of 5
Ben helped us purchase our new appliances. Very professional and knowledgeable. Best Buy is fortunate to have such a bright young professional.
August E
July 23, 2025
1 out of 5
Store was empty of product in all areas. Many empty shelves but they did have prices posted for items that should of been there. Store looks like it is going out of business with so little inventory available. What is almost as bad is their Chat Bot which is usually unable to answer any questions. Their Chat Bot needs to be replaced as soon as possible with a AI. We as customers just might get answers then. It was a very disappointing experience.
Response from Best Buy
July 24, 2025
Hello and thanks for reaching out on Google, August.
We understand the frustration when you felt your experience in our store was hampered by lack of inventory. Please know, when a store does not have availability in store, we do offer fast order options, with store pickup or shipping.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/3z3rzr), Twitter/X (https://bby.me/n0ljno), or Instagram (https://bby.me/79ot9s), and mention your Google review, 19563.
Regards,
^ Graham