Best Buy Gainesville

I've used this store for both phone and PC repairs and have always been impressed. The tech teams are incredibly knowledgeable and efficient, and they've always resolved my issues to my complete satisfaction. Compared to other cramped and impersonal repair shops, this store offers a much more spacious and welcoming environment. Highly recommend!

Best buy is known as a place where you can get customer service pretty easily to answer questions about electronics products. I was trying to find a replacement headset for a computer but had a hard time finding someone in the store that could help. The product was on their website indicating they had it in stock. When I finally got a hold of somebody to ask them about it they said if it's not on the shelf then they don't have it.

I found out that Best Buy only carries high-quality electronics, so they only carry the best of the best. When you purchase anything from Best Buy, you can guarantee it is of the best quality.

I will never step foot in this store again. Two days ago I purchased a Plus membership to make sure I have benefits that non-paying members don't. I wanted to buy the new Pokemon Prismatic Evolutions collection that was released today. Yesterday the store told me that I have to wait for January 17th (today) to purchase my collection and that it was not available for pre-order. Last night at midnight I went online to secure my set, which until then was listed as Coming Soon, not available to pre-order. Soon after midnight The Coming Soon button changed to Add To Cart. My eyes were glued to the screen, to make sure I don't miss the after midnight release. The moment I clicked on Add to Cart, it showed: "You are in line, please wait". I waited for well over an hour, until finally I was able to input my phone number (which was supposed to locate my Plus account and afford me the benefits guaranteed to Plus members). Guess what? The collection was shown as unavailable. Today I went to the store when it opened and was told that all Prismatic Evolutions products had been pre-ordered yesterday and were sold out. This store is a scam. I canceled my Plus membership right away. Shame on you, Best Buy! UPDATE: After I posted this review, the owner wrote a reply (see below). While the owner was prompt in responding, his reply completely ignored my valid concerns and came across as dismissive, framing me as just another disgruntled customer upset over missing a high-demand product. This response was understandably infuriating. Good business practices require honesty and accountability. Using deflecting tactics not only damages trust but also reflects poorly on the business as a whole.