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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
Car & GPS Installation Services
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Frequently Asked Questions About Best Buy Gainesville
How do I check product availability at the Gainesville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gainesville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gainesville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4248 reviews)
Andrew D
July 11, 2026
1 out of 5
Terrible, bought a tv over two weeks ago and 2 time now it has not been delivered when scheduled. Delivery driver says they have no idea where it is. How are you selling tvs that you don’t have? Corporate and management are useless and only care about the bottom dollar and not at paying customer at this location for over 20 years.
Response from Best Buy
July 11, 2026
Hi, Andrew,
Thanks for taking the time to leave a review. I can certainly understand expecting your TV to be delivered in a timely manner.
Please send us a private message via social media so that we can look into this closer. We would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #185899” when reaching out on social media.
Dorsey T
July 10, 2026
5 out of 5
Had two computer reps to service my
Computer. Excellent service and solved all my problems and explained and solved all my problems.
EXCEELLENT representives for Best Buy’s and their electronic department.
Robert B
July 08, 2026
1 out of 5
Absolutely horrible customer service ordered a TV that was on sale took them two weeks to even attempt to delivery was never given a Time window they showed up and left and then called me and told me that they were there when they weren't by the way all this was captured on camera so they called me after the delivery called and basically got an attitude so now I'm out the sale price TV which I can't get at the same price anymore and got attitude from the driver it was supposed to call me with a Time window the day before and it never happened will never deal with this company ever again
UPDATE: They want me to reach out to fix yet I spoke to somebody yesterday and they would not fix it. So NO I will not reach out again.
Response from Best Buy
July 08, 2026
Hello, Robert,
Thank you for taking the time to reach out on Google with a review. We can definitely understand needing support when it comes to a missed appointment. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #184809 in your message. You can find us here:
Facebook (https://bby.me/uMj4q3)
Twitter/X (https://bby.me/oOft10)
Instagram (https://bby.me/BMFDRa).
Kerelyn P
July 08, 2026
1 out of 5
After 2 months waiting they cancel my delivery for 2 time . So I cancel my orden . Make people lose the day waiting and waiting more than a month for an items already paid and they never deliver . Don’t buy on this store the play with you money and you time .
Response from Best Buy
July 08, 2026
Hello, Kerelyn,
Thank you for bringing to our attention that you have had an order delay more than once and that you canceled your order. We would be glad to investigate your experience further if you would like to reach out to us on any of our social media profiles below with Review 184583.
Facebook (https://bby.me/HrlkfL)
X (https://bby.me/6I2szK)
Instagram (https://bby.me/8nT28S)