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Frequently Asked Questions About Best Buy Gainesville

How do I check product availability at the Gainesville Best Buy?
How do I check my order status?
My local Gainesville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Gainesville stores’ holiday hours?

Recent Reviews

4.1
(4105 reviews)
Joey R
October 21, 2025
4 out of 5
Friendly employees.
Erica G
October 19, 2025
2 out of 5
Staff was friendly and polite. However the line management was the worst I’ve seen as of late. There were a total of 10 employees I saw divert their eyes from the growing line due to the other cashiers being busy with customers. In a world where you can order electronics from your couch, retail shops need to do better.
Response from Best Buy
October 19, 2025
Hello, Erica, Thank you for taking the time to share your experience. We Understand how excellent customer service can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 57953. Facebook (https://bby.me/ph02lp) Twitter/X (https://bby.me/c4il9k) Instagram (https://bby.me/ek8hht) We look forward to assisting you there.
Robert P
October 16, 2025
1 out of 5
Worst customer service Ive ever had from a Best Buy I usually always buy my electronics and games from them employees taking all the preorder bonuses and claiming they arent available when they are literally right next to them lost a loyal customer for good
Response from Best Buy
October 16, 2025
Good Evening, Robert. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#56738" for reference. You can find us here: Twitter(X): https://bby.me/f1z0ln Facebook: https://bby.me/ofry0c Instagram: https://bby.me/9fxhiw
Sharon R
October 16, 2025
5 out of 5
Got a great 75" TV and a great price. Ask for Luke! Very knowledgeable and a great communicator. Listened, answered all our questions and understood our needs. A big investment for us and we couldn't be happier. Bust Buy has all my future business as long as I can deal with people like Luke - Thanks

About Best Buy Gainesville

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