Best Buy Hickory

The store is clean and well maintained. However, their stock is severely lacking. There were displays for things that weren't there, and more than just a couple. I am personally biased against shopping online; I like to see and even hold something and buy it in person. I know everything is going online these days, but I am not a fan of that at all. Honestly, I can't stand it. Also, the employees are very friendly, you are usually greeted with a smile at the door. However, unlike many other best buy locations I've been to, nobody comes up to ask if you need help finding anything while you're looking around. You have to actively look for and talk to an employee if you need help. All in all, decent store, however it lacks extensive inventory and the employees aren't super helpful.

Mason was incredibly helpful. I'd highly recommend him to anyone. He's polite, patience and very intelligent.

Since nothing is on the floor but display models, so took a bit to get item

I had such a great experience at Best Buy in Hickory, N.C. thanks to Matt Smart! He went above and beyond with his customer service. Not only did he help me purchase my new iPhone with patience and professionalism, but he also kindly let me use his phone’s hotspot since the store internet wasn’t working well. That level of kindness and care is rare to find, and it really made my experience stress-free and enjoyable. Matt is truly an outstanding employee, and I’m so grateful for his help! Give that young man a pay raise!