Best Buy Mall Of Georgia

I wanted to say thank you to Brittany in appliances for the stove and over the range microwave that she sold my wife and I. We were supposed to get an email to give the review but for some reason we never got it so figured this was the next best thing. Brittany was very knowledgeable on the appliances that she sold us and we are very thankful that she helped us find the right setup.

I trust Best Buy.

I went to Geek Squad because my computer wasn’t working and I needed file recovery services. After assessing my computer, the technician reassured me that all of my files could be recovered. Trusting them, I left my computer in their care. Instead of paying $99 for a one-time service, I was encouraged to purchase the $179.99 Best Buy membership, which included file recovery. When I picked up my computer and got home, I discovered that none of my files had been transferred to the external hard drive—despite being told they would be. I immediately contacted Geek Squad to report the issue. I didn’t receive a response until the next day, and only because I gave them a negative review in their survey. A technician finally called, apologized, and asked me to bring the computer back in. I declined and explained that I preferred a refund, since the service I paid for was not provided. I canceled the membership less than 7 days after purchasing it, yet when I contacted customer service, I was told I could only be refunded $24 due to proration. That’s completely unacceptable—I paid $179.99, received no service, and canceled within a week. I’ve since disputed the charge with my bank. I will never use Geek Squad again, and I won’t be shopping at Best Buy in the future. Buyer Beware!!!

Needed a Chromebook for grandson's schooling. Helpful service and didn't bust the budget