Justin
September 06, 2025
Compared to other best buys in the area this one was well stocked and loaded with staff that posses actual people skills.
Vitaliy K
September 05, 2025
A terrible experience. I bought a Breville Touch coffee machine for $1,059 including tax, and it turned out that the grinder had stopped working. We went to replace it, but they didn't have the same model in stock, so I had to drive to Duluth, which wasn't a problem, but the second identical machine had the same problem, and the grinder was sometimes too noisy and made sounds that foreshadowed expensive repairs in the future. When I returned to replace the coffee grinder again, they offered to send me to Cumming to pick it up, and I had to pay an extra $10 for that. Come on. I buy a $1,059 coffee machine and have to travel to three cities to find one that works without problems, and for that I have to look at the dissatisfied faces of managers who say that yes, I spent three days of my life to pay another $10 and go somewhere again with no guarantee of success. I believe that regardless of the purchase amount, staff should be interested in retaining the customer. I returned the product, and I was not offered another option.
If a restaurant serves you bad food, they may offer you a discount on your bill or some other perk. Here, I spent three days of my life commuting to Best Buy like it was my job and got nothing but a bad impression.
Response from Best Buy
September 05, 2025
Hello, Vitaliy,
Thank you for your feedback. We are truly sorry about the challenges you've encountered with your Breville Touch coffee machine purchase. We understand how disappointing it can be when an item doesn't perform as expected, and having to travel to multiple locations to search for a working machine is certainly not the customer experience we aim to provide. We apologize for the inconvenience and the time you spent trying to resolve this issue.
Your feedback is valuable. If you would like to have your feedback formally documented or to share any additional questions or concerns, feel free to reach out to us on Facebook: https://bby.me/37bska, Instagram https://bby.me/vaigjr, Twitter https://bby.me/vbmfcl. Be sure to mention your Google review 39944.
Thank you,
^Pre
Very clean and beautiful store