Best Buy Mall Of Georgia

Customer service on the floor is good, but they have to work at staffing being available up front for checkout services to be quicker.

I just had the worst ever customer service experience! The first young man and woman were kind and respectful explaining the situation and trying to help find a comparable tv to the one I just drove over an hour to get because I was called today at 2 telling me the truck broke down that my tv was on and instead of it being delivered tomorrow it was going to be 5 more days or I could go pick it up at buford location right now. We found a comparable tv that was $300 more which they couldn’t do anything about the price match there understandably so they told me to call the customer service number back and see if they could compensate me the difference. While on hold patiently waiting with I believe her name was Carmen (the nice professional manager), Fernanda (apparently some kind of manager) walks up and says “is this him”? Carmen says yes and Fernanda so rudely slaps a card down on the counter and says “this is the number you will call to reschedule your delivery we are done here! Grabs Carmen’s arm and walks her away from her desk I was standing in front. I said hold on are you telling me to leave and she said yes we are done with you on the the next one. I said what the hell, hold on I’m on hold with customer service like she told me to do to see if they are going to help after I just drove an hour here to pick up a tv that Isn’t here after I was promised it was. She said that it I’m calling the cops if you don’t leave with that language. I said are you Kidding because I said what the hell? She then proceeded to call the cops and told them there is a man here using profanity and won’t leave the store! I told her she is crazy and I will do everything in my power to make sure she is reprehended for this! Fernanda should be fired she is the worst excuse for a customer service representative! She should be fired!!

Trading in equipment here is a really illogical process. I started a trade in through the website for a new iPad. They don't pay you any credit until your device is accepted. I wanted to have both old and new devices next to each other to transfer everything from one to the other so I didn't factory reset. When I got there, they said they can't take in the trade without the device being factory reset, and considering how much stuff there was, it would take hours in the store. I asked if I could take both devices home and bring back the trade in. Again, by this point, I've paid for the new device in full and have received 0 credit for the trade in, so there's 100% incentive for me to take the old device back. The store manager explained that it was company policy not to do that, but more than anything, he was extremely rude about it. I would have given 1 star, but the young kid helping me (Chase) was outstanding through the process.

Found a TV!! Being delivered 2morrow!