Frequently Asked Questions About Best Buy Frederick
How do I check product availability at the Frederick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frederick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frederick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frederick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2483 reviews)
Maria T
October 30, 2025
1 out of 5
BestBuy has the worst customer service I've ever experienced. I placed an order for 2 75" TVs, 2 wall mounts and 2 in wall cable concealer kits.
We had a construction delay and realized outside the return policy that one of the kits was never delivered. Will BestBuy do anything about it? That's a hard NO!
DO NOT PURCHASE from BestBuy.
BestBuy - what an oxymoron.
BestBuy doesn't fulfill an order and then tells me to contact local law enforcement. What a joke this company is.
Peace i
October 25, 2025
5 out of 5
I highly recommend it great stuff and Good customer service
Chip C
October 16, 2025
4 out of 5
Very helpful service Dept. My friend's iPhone needed service and the folks there were smart to find the problems and to fix it
Paula R
October 16, 2025
5 out of 5
Very patient and helpful assistance was given by Stephanie in Geek Squad. Then we walked around looking at laptops and RJ provided us with a great intro and information of the PCs available.