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Best Buy Frederick
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Samsung Experience Only%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cstyle%20type='text/css'%3e%20.st0{fill:%23FFFFFF;}%20%3c/style%3e%3cpath%20d='M12,23c6.08,0,11-4.93,11-11c0-6.08-4.93-11-11-11C5.92,1,1,5.92,1,12C1,18.07,5.92,23,12,23z'/%3e%3cpath%20class='st0'%20d='M11.56,7.17v9.66h3.06v-0.87h-2.18V7.17H11.56z'/%3e%3cpath%20class='st0'%20d='M8.48,9.81c0.73,0,1.32-0.59,1.32-1.32c0-0.73-0.6-1.32-1.32-1.32c-0.73,0-1.32,0.59-1.32,1.32%20C7.16,9.22,7.76,9.81,8.48,9.81z'/%3e%3cpath%20class='st0'%20d='M12.44,2.8c-0.12,0-0.33,0-0.44,0c-5.08,0-9.21,4.12-9.21,9.2c0,2.46,0.96,4.77,2.69,6.51%20c1.74,1.74,4.05,2.71,6.52,2.71c2.46,0,4.77-0.97,6.51-2.71c1.73-1.74,2.69-4.05,2.69-6.51v-0.42h-6.57v0.85h5.7%20c0,0.02,0,0.11,0,0.13c-0.28,4.35-3.92,7.78-8.32,7.78c-2.23,0-4.33-0.86-5.9-2.44C4.52,16.33,3.65,14.23,3.65,12%20c0-2.23,0.87-4.33,2.45-5.9C7.67,4.52,9.77,3.65,12,3.65c0.1,0,0.33,0.01,0.44,0.01V2.8z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Frederick
How do I check product availability at the Frederick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frederick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frederick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frederick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2346 reviews)
A B
November 19, 2024
2 out of 5
They have one guy to help you in the computer purchasing section.
Response from Best Buy
November 19, 2024
Hello,
Thanks for sharing your feedback with us. A new computer can be quite the purchase, so I understand wanting to ensure that you can receive the help you need with this. I understand though having to wait for one employee to help, isn't a welcome experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review case 64445705" in your message to us.
Sincerely,
^Melissa
Nic D
November 14, 2024
1 out of 5
I purchased a washer and dryer on July 21st and ended up canceling the order due to the size. I spoke with a rep who advised me they canceled my order and tried to assist me with a new purchase. The representative never completed the return and left my order pending. I noticed the chargers were on my credit card statement in August. I called and they emailed me they would take care of the charges. They gave a me a partial return leaving me with over. $2,000 balance for the order on my credit card. I've spent numerous hours calling best buy and have placed 9 calls as of 11/14 to get this resolved.I last 2 calls were to follow up on manager call back request which has not happened yet. I've been waiting now for 2 weeks to be called back and find out what their back office was doing with my "escalation". The reps keep hanging up on me. I finally got someone to talk to me for an hour with NO resolution. She said I could go to the store to get a gift card for the amount of the discrepancy that remains of $312. It makes no sense why best buy would issue partial returns on an order that was completely canceled. I would not trust Best Buy for large appliance purchases they don't care about providing a great customer experience. Best Buy needs to provide me with a refund and provide me with some type apology for spending over 9 hours of phone time that still requires additional follow up. Look elsewhere to avoid a headache.
Response from Best Buy
November 15, 2024
Hi, Nic,
We appreciate you sharing the details of what you've experiences with your washer and dryer purchase and can understand how this has been frustrating for you. Our team would be happy to investigate this further. It is important that we understand how we missed the mark to prevent future occurrences. To do so, we need your help. Please connect with our team by messaging Best Buy on one of our official social platforms.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, be sure to mention that you are replying to Google Review 64428169.
Thanks,
^Tina
Chris T
November 14, 2024
4 out of 5
Great best buy store for customer service.
Carolyn C
November 11, 2024
5 out of 5
I had a wonderful experience with a lovely sales person named Naye. Thanks for such an awesome job. I hope to deal with you again.