Frequently Asked Questions About Best Buy Frederick
How do I check product availability at the Frederick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frederick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frederick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frederick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2455 reviews)
Maria L
August 24, 2025
5 out of 5
Ordered online and picked up next day. Easy and fast.
CLH
August 23, 2025
3 out of 5
Asked for an item. Told where it was. Looked, not there. Asked another employee, couldn't find it then another helped find it.
Kim H
August 21, 2025
5 out of 5
Very helpful
Ron M
August 20, 2025
1 out of 5
Worst customer service. I'm in the store looking to buy an iphone and a few accessories and not even a single person to help me. I've been standing at the mobile phones desk and there's nobody to help. I approached an Associate for help and nothing, just directed me to wait by the desk. Worst service. No wonder Amazon is putting these brick and mortar businesses out of business. Do not come here if you're looking for good service
Response from Best Buy
August 20, 2025
Hello there, Ron.
Thanks for sharing your experience with us here on Google. Shopping for a new fun should be an exciting experience. If you still need some assistance, please send a private message out to one of our live representatives through one of the social media platforms below. Be sure to reference your Google Review number 32286.
Regards,
^ Jason
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