Went to Geek Squad, middle of the day, no appointment. Was seen right away. They accepted the new TV issue and agreed to replace it.
If you like waiting around for forty minutes and never being assisted, then this place is for you. If you dont mind bringing your concern to management and they blame you for not "signing up" even though you did put your name on their high tech clipboard with copy paper on it when you first walked in, then run, dont walk to this place. If a snarky "You're Welcome" is what you look forward to when you say, thank you for wasting our time, you will feel at home here. Otherwise avoid this place.
The workers are pretty friendly and I enjoy looking at all of the games they have.
Jacob was very helpful when I bought an iPad recently. All the rest of the staff I interacted with were amazing as well.