Best Buy Frederick

I hate coming here, unless its something I can grab myself. The customer service is trash. No one is ever available to help. Do your own research and make an order online to pickup yourself. I went in for a tablet that I knew I wanted. Waited, wasn’t approached by anyone. Had to find someone myself. He gave me the wrong information, began helping someone else said he would be right back, never came back. I had to hunt to find someone else. She grabbed the wrong one that I realized while at the register. I had to wait for right one to be brought to me. The whole place is a mess. They didn’t have any screen protectors or cases. Save yourself the headache and just buy ahead of time online and pick it up. Best Buy used to be awesome back in the day. 😢

One of their managers Treymane is the worst when it comes to customer service

The leadership at this Best Buy is truly first-class, especially the GM. I’ve been a customer at this location for over 13 years, and whenever I’ve had an issue, they always step up to make it right or find a solution. At a time when customer service is often declining, it’s refreshing to see a place like this Best Buy continue to rise above.

Haven’t used Best Buy in years but wanted to support brick and mortar instead of online. Upon entry passed four employees none greeted me. Normally employees bombard you to upsell and warranty and geek squad etc. I knew what I wanted going in exact model price and warranty based on online research but still spent about an hr checking out other laptops scanning the QR codes etc to match statistics and prices and warranties. Finally take to purchase passing several employees again and after 10 minutes with no one at checkout desk, girl at pickup desk offers to check me out. Of course price is different, warranty is different, I show her all stuff I’ve scanned for hr in store and she realizes similar product but obviously wrong one. Not surprising very little in stock and several similar products side by side. I go and retrieve two other boxes that seem to be laptop I want and both still wrong. I finally had to suggest how about one of the employees go get me the correct one verifying upc if you can’t leave the desk to help me? Oh no they can’t help in store customers but you can order pickup. No I tell her I need it time sensitive which is why I chose your store they had in stock, two I’m paying cash so also can’t do online and three at this point you’ve lost my business for life. We’ve had bad experiences in past and gave you another try today and wasted hr plus of my life because two employees can’t stop taking for two minutes to make sure I have the product I want? A friend had a similar experience with a tv just weeks ago where no one helped, when she asked for help she was encouraged to order online. You are driving away business!!!!!