Best Buy Duluth

Joffrey was our Sales Associate and Provided great service and Quality Assurance when it came to the Knowledge of Expensive TVs Great Job Joffrey 🦅🦅🦅🦅

staff is very nice and will help you out with whatever they can!

My experience was mostly great. The two sales associates that helped me were absolutely fantastic! They were very knowledgeable about the networking products I was purchasing and helped me find everything I needed. When I was checking out is when my experience went from great to meh 🤷‍♀️. The kid working the register seemed extremely annoyed that he had to ring up my items. After I paid he pushed my 5 items towards me and told me to have a nice day. I then asked for a bag and that was the breaking point for this kid. He aggressively whipped a bag open and very dramatically threw each of my items in the bag, one at a time. Then he looks at me while handing the bag towards me and very sarcastically says " have a great day" then proceeded to purposely drop the bag onto the counter and "miss" actually handing it to me. Can somebody please check on him? I don't think he's ok.

This was guaranteed to be in excellent condition when I got it in the mail, it was fair at best. When I asked why they tried to pass the fair condition off as an excellent and if they could compensate my time and money for something they didn't deliver they only offered to refund me. Of course they would too, they stood to make 600 bucks off reselling it to someone else and refused to honor the sales price they had when I bought this laptop. All in all I would avoid buying anything from best buy, you can get the same quality from Amazon and other laptop refurbish companies online with tje same warranties and for cheaper. What used to be a great company has sadly, i think, fallen on hard times due to all the online sale sites and now they're intentionally screwing over dedicated customers versus making things right.... my family and friends will no longer be buying anything from best buy. This laptop obviously overheated and thats why the plastics warped or something to that effect and was also dropped, the box it came in for shipping wasnt damaged so cant blame it on shipping..... According to their definitions this laptop would be in fair condition, not excellent. Like promised. Really disappointed best buy, also try to remind your geek squad personnel that not all women that come into your store are computer illiterate and easy to manipulate.