Best Buy Duluth

Geek squad was pretty helpful, it’s a pretty small shop and things don’t move super quick so I ended up going to Minneapolis to get my phone repaired but I got my refund and the customer service was good. If you need things done same afternoon. Best bet is to drive to the cities but they’ll get it done.

The service I experienced at the Duluth store was very good, but the delivery and return process was the complete opposite. I purchased a refrigerator and scheduled delivery. On the delivery date, I received notifications reminding me to prepare, along with an estimated delivery window, followed by a message with a specific time. However, when I checked the tracking link again, it suddenly showed that I had no delivery scheduled at all. Contacting the store directly was not an option. Instead, I was routed to a contracted customer service representative who could not explain why my delivery had been canceled. After getting nowhere, I decided to cancel my order. To make matters worse, I was only given a partial refund. I was told I would need to physically go to the store to receive the remaining $279. I live 65 miles away, meaning I would have to drive 130 miles round trip just to recover money for an appliance that was never delivered. Based on this experience, I strongly recommend choosing another retailer for appliance purchases.

If you ever try to call this store, you will never ever get through! They decided to put a eye on it and there is absolutely no way to get a hold of a human being it just continually asks you to repeat yourself no matter how you rephrase it! This is getting ridiculous about never being able to get a hold of any human beings anymore at any business. Do they ever want to make money? Because I'll tell you one thing this is making me look somewhere else to get the $600 job I was inquiring about having done there and it somewhere else!

Order pickup was easy, and the desk staff was very helpful. I added a few things I needed to the order another employee brought to me. They worked well together and had me in and out of the store fast. Thank you.