Best Buy Duluth

I came here to buy a new tablet and smartwatch. Will answered all my questions and helped me find everything I needed!

I would give 0 stars if I could. My fridge went out and we used it as an excuse to upgrade instead of getting it repaired. Went here the same day to pick up a new one. They had an open box on the floor that was the floor model. It was within our budget and we were told that there was nothing wrong with it and got a discount for taking it home same day. Got it loaded up, got help unloading it and spent the time hooking it up. Everything looks good, but no air is circulating. Waited for a few hours and checked again. Yup, compressor isn't kicking on. Got sold a broken fridge. Went in the next morning to explain the situation. Guy told me there was a couple options. I could return it, we can get someone out there to look at it, or we can exchange it for an inbox on. I didn't want to have to repair an already "brand new" fridge so I asked for the new one. That had to go through corporate and was told I'd get a call later that day to set it up Corporate calls. I explained the situation and the lady seemed like she could care less. Told me we couldn't exchange it and the best she could do is give a discount on a new one. That discount ended up being almost 1200 more than what we already paid. She informed me that they get open boxes and items in boxes that don't work all the time. Then why the hell are you selling broken items?? We still wanted the fridge, so I took the repair option. Their system wouldn't allow them to schedule a tech to come out. Ticket raised to escalate the situation so we can get someone out. Should hear something back by end of the day and she would give me a call. No call happens. Day 3, no call from corporate best buy. Finally, I call them and ask for an update. Lady I was working with was out today. Explained the situation again to a new lady. I asked if I needed to go to the store to get scheduled. Lady says that they would see the same thing in their system. New lady raises a ticket to escalate. Day 4, no call again from corporate best buy. I call them again and talk to a guy. He informs me that I have to go to the store to talk to someone to get a repair scheduled as handing open boxes is tricky and they don't typically do it. Informs me I have a 1 year warranty and I am covered. Creates another ticket and escalates it. Says I should hear back in 24 to 48 hours. Out of curiosity, I went to the store. Talked to a new person in the appliance area. Guy informed me that the reason why they can schedule is because they don't have a technician to service the fridge. I ask to see a manager as I am livid now. Guy was pretty helpful and apologetic for all intensive purposes. He calls the manager. Manager doesn't show up and instead says offer a $200 credit off a new fridge. Absolutely insane. I've been without a fridge for 4 days now. I've been bounced around between the store and corporate getting different answers and excuses. I've wasted my time, money, and patience trying to get this stuff figured out. The manager didn't even speak to me and the "solution" was insulting. Don't sell things if you cannot verify they are working. Poor customer service all around.

Best Buy now no longer accepts returns for 30 days unless you subscribe to their “plus” membership. They cut the return window in half, now 14 days, which, they conveniently don’t mention. Went to return something purchased 16 days ago, still sealed in box, receipt in hand. They wanted to charge me $50 to return a $15.99 item. This is a complete money grab, I will be cancelling my normal Best Buy rewards and taking my business elsewhere.

They did the bait and switch on me - twice! I ordered a Chromebook for pick-up at the Duluth, MN store, that said it was in store and ready for pick-up in an hour. I didn't get a text saying it was ready but went about 2 hours after ordering to pick it up figuring it was on a shelf. I was told it was not in stock and they had to order it and it would arrive in a week. I told them to cancel it because I wanted something today. I saw there as another model in stock so I go find a customer service rep in the computer section and tell him I want a Chromebook because I one I ordered for pick-up was actually not in stock. I point to the one with the same price, he said it was in-stock and that he would grab it. He comes back a few minutes later saying it was not in stock and they could order it. I state "Really? Again with things not really being in stock?" He asks if I would be interested in one of the other models, that were $50-200 more expensive, and I said I wanted the other ones because of the price. Then he boldly states, we could finance it on your Best Buy card or set-up a payment schedule? I roll my eyes and firmly shake my head 'no' and tell him I'll go shop somewhere else. It's frustrating that I did not get a email or text saying the item was out of stock and that it would be a week to ship when I clearly wanted something that day otherwise I would not have ordered for same day pick up! Then the nerve to do the exact thing in person right after I told the rep what happened and then propose financing a more expensive model. Come on Best Buy, just tell people things are not available - online and in-store - and certainly when someone orders something don't waste their time running up to your store when it's not there. I ended up ordering of of Amazon, with 2 day delivery, and $40 cheaper than what I ordered from Best Buy on a Chromebook (Samsung) with same specs. Maybe this is the reason that parking lot is always so empty - do better Best Buy!!!