My order that was placed online was ready fast. I walked in and back to my car in less than 5 minutes!
Michella p
February 28, 2025
Nobody ask us if we need help at all.
Response from Best Buy
February 28, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64875655".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Brought in my laptop to replace battery, laptop was operating fine before tech removed old battery. Once the old battery was removed the laptop failed to reboot. Was told I was SOL, not in those words but that was the result. Wrote to management but haven’t heard a word. Will not return
Response from Best Buy
February 28, 2025
Hello, Ben!
Thank you for leaving a review here on Google. I can understand expecting your device to be functioning after a repair.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Kindly mention the phrase “Google Review, Convo #64874796” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Great customer service. I would like to thank Don and the Geek Squad for resolving the issue with my wife's laptop in just a couple of minutes. I was asked by many associates if I needed help as I walked through the store. And a shout out to Devin for his help at checkout.