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Frequently Asked Questions About Best Buy Orange Park

How do I check product availability at the Orange Park Best Buy?
How do I check my order status?
My local Orange Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Orange Park stores’ holiday hours?

Recent Reviews

4.1
(5413 reviews)
Chris M
August 11, 2025
1 out of 5
This has got to be the worse best buy ever!! I went there last week to look at the samsung z fold 7, I currently have the samsung 25 ultra. I was told by two employees that there is a $1,000 trade in. The manager pulled my information up and told me I was approved for the $1,000 trade in. They didn't have the color or gb on the samsung z fold 7 that I wanted so he had to order it. Told me once I get the phone in to bring the s 25 ultra there to get my $1,000 trade in credited back to my best buy credit card that I used to purchase the z fold 7 with. I went up there today to do the trade in and was told by the employees that their only offering $400.00 for my s25 ultra trade in. I argued no that is not correct I was told by two of your employees, one of them stating he was a manager, that I was approved. The employee at the front desk basically told me sorry that doesn't apply for you unless your carrier is at&t or Verizon. Mind you this phone is unlocked. I bought the s 25 ultra at best buy in February. I was never asked one time about what carrier I'm with to qualify to get the $1,000 trade in credit. The staff is extremely unknowledgable about the products they sell & promotions. Not only do I feel lied to I feel cheated!! I would have purchased the z fold on the samsung website because they offer the 1,000 trade no matter what carrier I'm with.
Response from Best Buy
August 11, 2025
Chris, Thank you for the review. I completely understand your frustration. It's incredibly disappointing to be promised a trade-in value and then not receive the credit you were expecting. I would be very frustrated, as well. I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/z3q1it), Twitter/X (https://bby.me/apbf2x), or Instagram (https://bby.me/3jl2zx). If you can also include, Google Review 27753 in your message, it'd be appreciated. Regards, ^ Kristy
Marty W
August 10, 2025
5 out of 5
Looking at Apple products and had some very good advice! Aubrey was so knowledgeable and helpful… Very polite and professional.
Leah J
August 07, 2025
5 out of 5
Got an Apple laptop Aubrey went above in beyond at check out was very nice highly recommend this location. Apple advisor was very knowledgeable and helped me find the perfect laptop didn’t make me feel rushed or pressured it was a smooth process all together.
JOKER_CUBANO
August 06, 2025
5 out of 5
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About Best Buy Orange Park

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