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Frequently Asked Questions About Best Buy Fort Myers

How do I check product availability at the Fort Myers Best Buy?
How do I check my order status?
My local Fort Myers Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fort Myers stores’ holiday hours?

Recent Reviews

4.0
(6292 reviews)
Invigor D
March 30, 2025
1 out of 5
Absolute worst store, needed a cable, the app and the phone system both said it was in stock, drive 30 minutes, crossed a toll bridge, just to get in store and be prompted to get in a waiting queue, since I knew the item wasn't locked up and 2 sources said it was in stock I said no. Went back, found the hook the cable went on but no cable, have to flag someone down to have them check, guess what, it's not in stock. Check app and phone again and they both say it's in stock. No apologies, no attempt to correct the issue, nothing. Best Buy used to be good, not anymore.
Response from Best Buy
March 30, 2025
Hello, Thanks for sharing your feedback with us. I understand needing an item and then finding that it wasn't at the store, as expected, wouldn't have been welcome. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, the location you visited and the cable that you were seeking. Please also mention your "Google review 64986550" in your message to us. Sincerely, ^Melissa
Judith M
March 29, 2025
4 out of 5
Great service
Typpercal
March 28, 2025
2 out of 5
Friendly staff is the only reason it gets an upvote, but they really do not help the clientele there who have spent thousands of dollars at that store… I won’t be going back there again to purchase items.
Response from Best Buy
March 29, 2025
Hello Typpercal, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64980786. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64980786 Thanks, ^Ezra
Cherry H
March 28, 2025
1 out of 5
Don't expect honesty, integrity or even decency from customer service here. I returned the defective GoPro they sold me and the scummy salesman looked it over and had to see my $40 SD card was still inserted, but didn't tell me. When I went back hours later to get it they were dismissive telling me it was already sent out without even looking. They don't deserve any business. Shop elsewhere. Their policy is if you leave it then it's theirs to keep. They stole my SD card as far as I'm concerned. A bunch of low life thieves.
Response from Best Buy
March 28, 2025
Hello, Cherry, Thank you for your review. I know it's frustrating to lose an SD card, so I can understand your frustration. While we always urge that customers take out things like SIM cards and SD cards from the items that they are returning, we do not always check the SD card slot on a return, as we are more looking for like new condition of the item to approve the return. If you'd like assistance or want to formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 64979997 in your message. Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) Sincerely, ^Meghan

About Best Buy Fort Myers

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