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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4275 reviews)
Bryan l
March 09, 2026
5 out of 5
Very friendly, and helpful staff.
Moti R
March 07, 2026
5 out of 5
We brought 75 inch TV super prize and Helpful staff Happy to shopping in future
R M
March 03, 2026
1 out of 5
As a loyal customer of over ten years, I entrusted this Best Buy Geek Squad location with what was described to me as a straightforward, one-day repair. Unfortunately, the experience fell far short of expectations. My computer was deprioritized without explanation, leaving me waiting at the store well past the agreed-upon completion time, as I require the device the following day.
When I raised my concerns, the response I received was dismissive, with staff citing other customers as justification for missing their own deadline. While I understand that a busy service center juggles multiple clients, that reality does not excuse a failure to communicate proactively or honor a commitment made to a long-standing customer.
I left feeling undervalued and disrespected. Until this location demonstrates a stronger commitment to professionalism and customer accountability, I cannot in good conscience recommend their services.
Response from Best Buy
March 04, 2026
We understand the frustration when a service experience does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5opagv), Twitter/X (https://bby.me/uhn9mq), or Instagram (https://bby.me/vr9ku8), and mention your Google review, 125383.
Maicon C
March 02, 2026
5 out of 5
Excellent place to buy electronics gadgets.