Katherine L
March 30, 2026
Website said items are " in stock". Called store, same thing. Not in stock, waste of time.
Response from Best Buy
March 30, 2026
Hello,
Thanks for taking the time to share your feedback. We can understand confirming via two methods that the item you wanted to purchase was in stock, only to find out that it was not, isn't ideal.
We'd like to review this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/Rvf32m), Twitter/X (https://bby.me/Y5Lj78), or Instagram (https://bby.me/gehLV8). Please also refer to your "Google review #136528" in your message.
My wife and I went in to purchase an induction cooktop. It was not in stock and wouldn't be available for at least a month. We were ready to leave when a sales rep in the appliance section asked to help us out. He explained that we could make the purchase now which would reserve the unit. He explained that the payment on the credit card would not be charged until we received the product. He was very helpful, professional, and friendly. We were very pleased with the service.
Best warranty and value for electronics
Excellent customer from the moment I walked inside until I left. I was greeted warmly but the young lady at the front door. I barely knew what I needed but the manager asked me all the right questions and directed me to what I needed.