Best Buy Henrietta

Efficient operation, great staff!

Staff was very friendly and helpful

Worst customer service

They sell defective products that do not work as advertised, and refuse to provide refunds. I bought a brand new magnetic phone charger from them that does not work (will not charge the phone), but was told that returns must fall within a certain limited time period, regardless if the product works or not. They offered to throw it away for me, since it's essentially just a nonfunctional chunk of metal and plastic. I try to buy electronics from in-person stores rather than Amazon. To boost local business, and because I'd like to think I can have more trust in the quality of the products (rather than getting a knock-off overseas product online) and the responsiveness of in-person customer service. But if the products they sell do not work, and they are not willing to stand behind them or offer refunds for defective items, then I do not see what they have to offer over just using a cheaper online store like Amazon. If you're looking to make a large or important purchase, such as a TV or computer, I'd really consider looking elsewhere. You don't want to find yourself in a position where your expensive purchase doesn't work, and Best Buy is unwilling to fix the situation. And be left with nothing more than an expensive paperweight.