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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4147 reviews)
Angelo
July 05, 2025
5 out of 5
Great customer service, organized and helpful
Allen G
July 05, 2025
1 out of 5
Don’t waste your time. Apparently what you see online & what you hear on the phone can’t be trusted in the store. I was told that by a store associate.
I purchased a new Logitech keyboard/mouse combo through Best Buy because of the 20% trade in credit for recycling old keyboards & mice. Called to check before I purchased it, was promised that ANY brand was eligible. Completed the purchase & drove to the store to pick up (because you could only trade in at the store for the credit).
I drove the 45 minutes to the store to pick it up. The customer service rep at the pickup counter said it was VERY restricted (Razor, Mac, and another high end brand). He could happily recycle it, however wouldn’t be able to credit me because it “..wasn’t listed in his system.” I gave him the old keyboard since I didn’t want to haul it home again. Would rather it get recycled than not.
Thanks BestBuy for wasting my time! Deleting my account when I get home & never stepping foot in one of their doors again. EXTREMELY DISAPPOINTED!! I’ll go back to Amazon so I don’t get lied to. Took a chance and it definitely did not pay off.
Jedi E
June 25, 2025
5 out of 5
I always buy a lot from here .. typical best buy
Mark C
June 16, 2025
5 out of 5
Efficient operation, great staff!