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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4113 reviews)
Cheri C
April 15, 2025
5 out of 5
Israel was awesome: patient, informative, helpful, friendly, professional. He answered my stupid questions and addressed my insignificant concerns. More importantly, he was patient/professional w/the 3 people who felt the need to interrupt us while he was taking care of me. What an asset, Best Buy!!!
Kassandra H
April 11, 2025
1 out of 5
I recently had an uncomfortable experience at this Best Buy location that I feel needs to be addressed. During my visit, I interacted with a very tall staff member whose demeanor and choice of words made me feel uneasy and unwelcome. Rather than being helpful or professional, his approach came off as dismissive and intimidating, which completely ruined what should have been a simple shopping trip.
I came in expecting the usual level of customer service Best Buy is known for, but unfortunately, that wasn’t the case this time. I hope management takes this feedback seriously and ensures all team members are trained to treat every customer with respect and professionalism.
Response from Best Buy
April 12, 2025
Hey there.
Thank you for your review, Kassandra. We are saddened to hear that you had a negative experience with us. This is not the kind of customer service we strive to provide here at Best Buy. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65034438.
Kindest Regards,
^Vanessa
Ian L
April 11, 2025
1 out of 5
Had a Best Buy geek squad employee try to get physical with me because I accidentally was in an employee area, that mind you was not labeled an employee only area. I had no ill intentions, didn’t meet there hostility with anger.. Strangest thing iv ever encountered and then the manager asked me what I would like done about it and I said an apology would do and he said sorry I think the employees tensions are too high to give you that today. Thinking back about how it all transpired, I think they may have been trying to take data off of my phone and when I caught them, that’s why I was met with anger. Should have called the Police if I’m being honest, But not really my style. Would never recommend going here. You’re my favorite
Response from Best Buy
April 11, 2025
Hello, Ian,
I appreciate you taking the time to write us regarding your experience. Having a the Geek Squad Team handle your electronics is supposed to make these types of situations simple. We try to pride ourselves in ensuring we provide great customer service and this is not the experience we want for you. We’d like to get this reviewed into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 65033268. We look forward to hearing from you.
Sincerely,
^Deysha
Jim V
April 07, 2025
4 out of 5
People were nice. They weren't pushy.