How do I check product availability at the Roanoke Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Roanoke Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Roanoke stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Roanoke Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3616 reviews)
Seth W
July 12, 2025
4 out of 5
Usually a good source for electronic gizmos.
Shane V
July 10, 2025
1 out of 5
Went there multiple times trying to get a warranty handled and everytime they don't even acknowledge they have a customer and will book 2-3 appointments at the same time with only one employee working. You will wait 30 minutes before they even try and talk to you.
Response from Best Buy
July 11, 2025
Hello, Shane,
Thank you for your review. I truly understand how frustrating it can be when assistance is delayed. Our goal is to create a positive experience in every interaction, and I am genuinely sorry to learn that wasn't your experience this time.
To have your concerns formally documented or to share any additional feedback you may have, please feel free to reach out to us directly on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport.
Kind regards,
^Pre
Cherry C
July 09, 2025
1 out of 5
Not the same as it used to be
Dennie S
July 08, 2025
4 out of 5
A little pricey but will have what you are looking for!!