Came here looking for a Nintendo switch and a man in a black shirt who was working pointed me to customer service where it was being held. Jaylin H then proceed to provide great customer service and information about the warranty. They both were very helpful!
I subscribed for an annual fee (not cheap) to have repairs done. Geek Squad supposedly repaired my laptop. It still has problems. Here's the BAD part: It's impossible to call the Geek Squad section or anyone at the store. A call takes me to an overseas call center, AFTER several voice prompts and transfers. Then I'm put on hold.
When I'm finally able to speak to someone, it's STILL not a tech support person, but a call center person. I explain the problem and asked to be transferred directly to Geek Squad at the store. No, they can't do that! But they promise to have someone there call me back. When? I give them several options spanning 2 days.
NO ONE calls me back! I try to call again. WASH, RINSE, REPEAT: the same problem only this time, the long wait on hold to finally get to a person turns from annoying hold music into silence, then a HANGUP!
My only other option is to go in person to the store, but I have to make an appointment first! GRRRRHHHH! Best Buy is quickly becoming my WORST BUY!
Response from Best Buy
April 10, 2025
Hello, Kea,
Thank you for reaching out to us here on Google to share your experience. We understand how important a working computer can be and know how important excellent customer service can be to your experience. We would be happy to take a closer look into this to document your feedback and assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65029677
Regards,
^Brandon
My sister ordered a tablet online & it was ready for pickup in about an hour. She needs a Best Buy a little closer.
No encuentras todo. Y no sale tan barato como dicen.
Response from Best Buy
April 07, 2025
Hola Yeison,
Le agradezco que se haya tomado el tiempo de escribirnos en cuanto a su experiencia durante su visita a una de nuestras tiendas. Intentamos de tener varias opciones de comprar para nuestros consumidores. Me gustaría obtener más detalles para ver cómo puedo ser de ayuda.
Para poder ayudarle, por favor envíeme todos los detalles a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) o Facebook (https://www.facebook.com/bestbuy). Incluya su nombre completo, número de teléfono y dirección de correo electrónico. También añada Google Review Español 65016779. Estaremos encantados de responderle en cuanto a su situación.
Atentamente,
^Deysha