Best Buy Tallahassee

This was a good trip to Best Buy. In and out.

Made an appointment for an iPhone to be fixed with a broken screen. Steven greeted us at the geek squad and checked us in. Was very polite and helpful. Jason came out to look at the phone and gave us a full description of what the process was. Very nice and helpful. The phone was fixed in a hour and half. The phone works great and was a pleasure doing business with them. I highly recommend this geek squad location. Ask for Jason and Steven.

Absolutely unacceptable experience. I brought my laptop to Best Buy to trade in and purchased a new one through their system. I received an email stating my item was ready and they were “getting it set up.” Following instructions, I reset my old laptop. An hour before store closing, I get an update that my new laptop is delayed with no explanation—just a vague “we’ll alert you.” I rely on my laptop for full-time work and school, so I went into the store the next day hoping for answers. I got none. I called customer service twice, and both reps said the tracking number shows it was delivered—yet no one can locate it. I return to the store and spend over an hour while staff check security footage. Someone finally tells me they’ll offer a comparable replacement for the inconvenience, pending manager approval. Then the story changes: suddenly they can’t do anything because the system hasn’t updated the order status. How long will that take? No one knows. Can I cancel the order? Refund it? Nope—“nothing we can do.” So here I am in 2025, without a laptop, without my money, and apparently without options. Best Buy, this is disgraceful. I chose you thinking I was dealing with a reputable company. I was wrong.

Big shoutout to Ausar! As soon as I walked into the store, he came up to me and helped me shop around for a new monitor. He gave me great insight and answered all my questions. It’s rare to find someone that attentive on the floor, but even while juggling other customers, he still made time to assist me. Really appreciated the service