Good grief. Can't get help in the store. Then handed a card at the door with a name on it only for the number on the card to be a general number for the store. Automated phone menu doesn't even recognize "Geek Squad" as voice prompt. After speaking with several associates, I got nowhere.
Response from Best Buy
August 28, 2025
Hi, Jeffrey,
Phone calls to stores are usually redirected to a phone hub that can handle most inquiries. When leaving your device with Geek Squad, it's understandable to expect a direct connection to check up on things. Therefore, I would like to invite you to connect with our support team via Facebook (https://bby.me/cx4tys), Twitter/X (https://bby.me/4jfzux), or Instagram (https://bby.me/3enunj) for assistance. Simply send a private message saying that you are responding to "Google Review 36256".
Sincerely,
^Tina
I've been a Best Buy Total Tech member for years, and routinely opt for extended warranties on products purchased. After multiple attempts to have my dryer serviced under my extended 24 month plan, all I've gotten after weeks of CS calls are excuses and no ability to service my dryer (approx 1.5 year old, and a BB brand). Three stars because I've had other solid experiences, but would be a 2 star otherwise.
Response from Best Buy
August 27, 2025
Hello, Corin,
Thank you for the review. I can understand your concern with needing your dryer serviced, and not being able to get that resolved. I would feel frustrated, as well.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/i6x2v4), Twitter/X (https://bby.me/3dj1uk), or Instagram (https://bby.me/8xylnz). I’d recommend sending a private message or DM. Please include Google Review 35563.
Regards,
^ Kristy
Excellent service and quick checkout.