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Best Buy Brookfield
Services Offered
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Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2240 reviews)
Mike W
September 25, 2025
2 out of 5
Took 45 min. And 5 different employees To find what I came in for. The first 4 employees sent me to 4 different locations in the store. Meanwhile, multiple employees all over the store were in huddles discussing everything under the sun instead asking customer if they needed assistance. I eventually did get someone who knew exactly what I was asking for and took me directly to it. All I was looking for was a car wireless adapter for my phone for car play. The first 3 employees didn’t even know what I was talking about. I can’t speak for all locations.
Best Buy, do better.
Response from Best Buy
September 25, 2025
Hi, Mike,
Thank you for sharing your concerns with your in store experience and getting proper support for what you were looking for. I can certainly understand that getting the right expert to support you can be difficult. You can certainly always reach out to us on any of our social media profiles for support and to make a claim if you would like your experience investigated. Please reach out with Review 47670.
Facebook (https://bby.me/xx1pro), Twitter/X (https://bby.me/etzlow), Instagram (https://bby.me/k581bv)
Sarah
September 19, 2025
5 out of 5
When I walked in I was greeted by staff and they were very helpful and knowledgeable as they always are each time I go to this location.
Charlotte G
September 13, 2025
5 out of 5
Excellent service with the geek squad. Staff very knowledgeable
L M
August 17, 2025
5 out of 5
Very helpful clerk