Best Buy Lynchburg

I bought my dad a LG 55 Inch TV and a Samsung Soundbar, Some Reason the Speakers aren’t Working But good Job

Very helpful.

I bought 2 TVs, 2 Wall Mounts, and Installation foe both TVs. The day of my purchase I had to go pick up my order. When I got there I received both my TVs and then was told my wall mounts would come with the Installation. This is after I had them check my order and receipt. I left and went home. Today I got a call from the Installation tech and he Informed me that I was only scheduled for 1 TV Installation. I told him that it was suppose to be 2 TVs and he told me I needed to talk to Best Buy. I then asked him if he had the wall mounts and he told me no and that I should already have them in my possession. At this point I was very frustrated. My wife went to the store to try and fix the issue. The worker she had asked for help treated her terrible and gave her attitude. He went as far as to shake his head and keep pointing at her when he was talking to another employee. What is disappointing is no one in that store tool accountability for the mishap and would just brush her off and didn't receive help fixing the issue. She purchased the wall mounts and was told nothing could be fixed for the appointment for installation. I called later and was bounced around from representative to representative. No one would let me talk to the store manager and they would blow me off when I wanted to make a complaint about the treatment my wife received at the store. This is not the first incident I have had with this store telling me my purchase was good or having issue with being told the day of an appointment that I was suppose to have certain equipment. No accountability and terrible customer service.

I bought a refrigerator on November 11th and it was delivered last week! The refrigerator kept tripping my gfi and breakers and the technician left and said I would have to do a return online once he completed the delivery paperwork. I have tried ever since last Tuesday and it still shows my refrigerator needs scheduled for delivery! I have called 5 times and nobody can do anything because the computer won’t let them as the delivery wasn’t closed out! It is 3 days before thanksgiving and I don’t have a working refrigerator! Nobody can help me and I can’t call the store to ask them to close it out!!!! Never again