Best Buy Lynchburg

This review is specifically for Lisa. She was so incredibly helpful and kind. I don’t know how else to send kudos. But Thank you so very much Lisa.

Geek squad is a joke. Took my iphone in to have the battery replaced and was quoted three hours. After four hours, I returned to be told they needed to keep my phone for 24 hours. When I returned the next day after not hearing from them as promised, they informed me that the phone was not done. The worker was on lunch but would return to finish after his break. A few hours later, I returned again and was told that the worker failed to perform some steps during installation, so my phone was giving a warning. I would need to return the next day with my phone for them to restart the process and complete it correctly. They said to take the phone, but the would absolutely call to schedule the repair. Needless to say, I have not heard back from anyone at the store. Not only that, my phone is running slower that it was before the initial repair and I continuously get warnings about a "new battery" service request. I am so frustrated.

A guy that works there named Kristopher Creasy likes to threaten to kill people and put his hands on a woman and the security said they don't care when told about it. It's sad and pathetic to have an abuser working for you

After picking up my laptop and getting home, it had the same problem I took it in for. Very disappointed.