Security at the exit needs to learn how customer service works and learn manners and patience or he should find a new job because its really not that difficult. On top of that don't purchase any open box items from this store because they clearly don't understand how their own rating system works. Excellent means no scratches on anything and has all the accessories, which clearly they think actually means scratches and missing remote and tv feet which according to their own system should have been rated as "good"
Zavier was very knowledgeable kind and patient! He helped us through a long process of buying TVs after the storm zapped our old ones! 100 out of 100 customer service!
The one installer with chance on his name tag, was very rude, he didnt want to install the sub i bought from best buy, he called it junk, he says it would blow up in 6 months, I told the manager, thats not the way to up sell for a better item, me personally, I think he was being very lazy and didn't want to do his job. I will never have this store in lynchburg install anything else for me.
Very helpful, didn't have the product I was searching for but gave me great options within my budget.