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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3264 reviews)
James Y
November 01, 2026
1 out of 5
Geek squad fail. Couldn't even install it straight. Crooked squad
Response from Best Buy
November 01, 2026
Hello, James,
Thank you for sharing your feedback with us. We strive to provide excellent customer service and knowledgeable support, and we understand that the installation was not completed as expected. Please send us a direct message through one of our social media channels, so we can look into this further and assist you. Be sure to mention Google Review #246876 in your message.
Instagram (https://bby.me/0Qe4so), X/Twitter (https://bby.me/fQldAL) or Facebook (https://bby.me/7hLO9w)
Gabe R
October 27, 2026
3 out of 5
I hate technology but like this place was alright
Erik C
October 26, 2026
1 out of 5
Very rude employees. You can't work customer service jobs and lack basic social skills.
Casey H
October 22, 2026
1 out of 5
Recently bought a pc and monitor and have had the absolute worst experience ever from management lying to me about what the service package entails to deliveries at the wrong address and refusing to assist me. I should have trusted my instincts and made the drive to microcenter
Response from Best Buy
October 22, 2026
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand why experiencing issues with your recent PC and monitor purchase, including concerns about the service package, delivery problems, and feeling unsupported when seeking assistance, would be frustrating. That's not the experience anyone hopes for when making a significant purchase.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Twitter/X: @BestBuySupport
Facebook: @BestBuy
Instagram: @BestBuy
Kindly mention the phrase “Google Review, Convo 241733” when reaching out on social media.