Best Buy Asheville

I had an incredibly frustrating and disappointing experience with Best Buy. When my refrigerator was delivered, I asked the delivery team to remove the box so I could inspect it—only to find a dent. Had I not insisted, I wouldn’t have even seen it. They refused to take it back that day, and I was told I would need to arrange an exchange. Before I could get a replacement, Hurricane Helene devastated the area, wiping out the town, roads, bridges, and my brand-new home. Best Buy’s customer service assured me I could still receive a refund as long as the refrigerator was returned, even if it took time. Now that a temporary road and bridge are finally in, I called to arrange pickup—only to be told there was "nothing they could do." Best Buy had no problem taking my money but refuses to stand by their promises. Their lack of accountability and compassion, especially given the extreme circumstances, is appalling. I wouldn’t trust them with another major purchase again. Buyer beware!

SO BAD. I wanted to buy Apple Watches for my sister’s birthday, so I called best buy to make sure they have them in stock. A lady answered the phone and when I asked her she told me they do. By the time she told me this I was already 10 minutes away from their store. She then told me to go ahead and purchase the watches through the phone which made NO sense because, why?💀 if I’m literally about to be there. Anyway, she kept convincing me to do so and so I just bought them through the phone. They took of the money but when I came in to pick up MY watches they didn’t give them to me because “the purchase hasn’t processed yet” so I have to come back later. To which I was like “I literally told her I’m about to be there and she said I will be able to pick them up” They gave no shit and acted like it was my fault. Hated that day because what In the world.

Got a very nice laptop.

There's literally no one available to answer questions or help customers shop, and I was just in on Saturday afternoon.