Best Buy Asheville

I had a pick up order for curbside. I waited 30 minutes and no one came so i ended up going inside even though I was sick. The employees were standing around and clearly not busy. I asked if the Curbside pickup was not working and told the person at the desk that I waited 30 minutes. He told me that was a different department that handles it. He ended up giving it to me in a minute inside. Not sure why curbside is offered if you can't accommodate

Morgan was the young lady that helped us and she was amazing. I do not have enough good words to say about her. Best Buy you have a jewel that needs to be promoted. Because of her help we bought a computer, washer, dryer, and a dishwasher. If not for her we’d just bought a computer. I would also like to add Taylor to the list of very helpful people. He has amazing people skills and was helpful for what we needed. Quite the professional.

The guys at the geek squad were super nice and helpful. Got my screen fixed no problem 😎

If I could them a negative rating I would but one is low as I can go. I bought a brand new Pixel 10 fold pro back in approximately 4 months ago. The screen is now dying inside with large black zones in the inside screen. Best Buy sold me a defective product and will not back up their merchandise. Instead, without any effort to diagnose the issue with their shady filled "IT geek squad", who I was dealing with. It wants to direct me to Google even though Best Buy took my money and sold me the phone. I explained this and was kicked out of the store. Under NO circumstances, despite previously buying laptops, tablets, and other items will I ever go back again. This chain is a scam. Edit: Seeing how I can not continue the conversation from the inaccurate response, I will add further detail as to leave the reader with an accurate picture. At no point during the interaction in the store did the tech or management extend any sympathy to my situation, look up my name, phone information, or anything connected to the issue at hand. The only information they wanted is if I spent additional money on their flawed loophole ridden so called "extended plan" (already acknowledging there is a one year warranty). After that? I was dead to them. Basically told under no uncertain terms they weren't going to look at my phone, give me contact for anyone that would be able to help, or how to contact Google who Best Buy says is responsible. Instead I was told to leave. In my decades of living in the US, have I never been told by a merchant, who sold me a brand new product, to deal directly with the manufacturer. If this is the case, why should anyone ever do business with Best Buy ever?