Best Buy Asheville

Geek employee Zahn helped us immensely! We didn't have an appt but he helped us with all of our computer problems. No attitude or short temper. He knew what to look at and we appreciated his being there.

1/5 stars – Good wiring, terrible experience with Sound Tech. To be fair, one of the 2 staff members was friendly. Just be prepared, the lead sound tech, "Gavin"—tattoos, large ear gauges—was the opposite: emotionally immature, confrontational, and lacking all basic social skills. I don’t know if he’s severely Autistic or just a pure narcissist, but either way, he shouldn’t be working in customer service. I considered bringing this to his attention, but I felt he may legitimately have mental health issues, or is actually Autistic -- The only explanation why someone like that is allowed to work there. The install itself was mostly solid, but shortcuts were obvious—mainly the refusal to use sound dampening despite my clear questions/concerns. His exact words: “No. You don’t have two 15s back there.” The result? Rattling everywhere, horrible. I ended up fixing it with a SOCK. I can't justify paying hundreds if I have to use a sock. The bigger issue was his attitude. The moment I started kindly unloading my equipment, he snapped, telling me not to show him anything because he “already knows what he’s doing, he's the expert.”, reminded me of narcissist celebrities I've worked with. He forcefully argued about the details of the equipment just to argue—talking over me, ignoring context/social ques, and refusing to engage in a normal conversation. At one point, after ranting about the gear, I calmly asked to clarify if that was his assessment. He immediately snapped: “NO. THAT’S OUT OF CONTEXT.” Contradicting himself seconds later, It was bizarre. He left me feeling like all of this was a huge mistake, after I waited years to finally install a sound system - it was meant to be a fun/exciting experience. After completion, I kindly asked where an item was, he angrily stopped/sneered like a toddler: “WE’RE NOT FINISHED YET,” like I’d interrupted national security. I went to another Best Buy in Arden (McKenna Rd) to correct the issues and they were absolutely AMAZING!! Fixed everything. The staff was beyond kind, helpful, and capable of normal communication, they were also aware of "Gavin". This is the last time I deal with Asheville's Tunnel Rd Best Buy, Gavin needs to go.

Who doesn't like electronics..

If you order something from amazon to be picked up at this location make sure you speak to the right person. The wrong person will tell you to go to whole foods without even trying to find your order. This is what customer service has become. Thankfully we live in an Amazon world.