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Best Buy Asheville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3161 reviews)
Hailey B
January 13, 2026
5 out of 5
Just want to say thanks to Morgan (Best Buy - Asheville, next to the mall) and give her a huge shoutout (Woop woooop) for the amazing customer service she gave me when I went in to buy a MacBook with like zero prior knowledge about Apple products. Morgan was patient with me and answered my MANY questions that were probably repetitive.. and she was extremely easy to talk to and very relatable. She offered tons of information about products other than Apple, and didn’t try to oversale me on something I didn’t really need (the pro is for pros… I’m just a basic Canva girly). Morgan, I appreciate your assistance!! If anyone deserves a raise, it’s you, girl!
Asheville area, Morgan’s the girl to talk to for all your tech needs!
Best Buy always has kind, respectful, and helpful employees which is why I always go back!! By the way, get the MacBook Air. Amazing machine!
Are y
January 08, 2026
1 out of 5
they cant even answer the phone. useless.
Anna N
January 07, 2026
2 out of 5
Made an appointment had issues n it was a real waste of time a bunch no helping people. My experience was not good dont ever want to go back
Response from Best Buy
January 07, 2026
Hi, Anna,
Thank you for reaching out here to share this review. We hate to hear you were unable to reach the help you needed at your appointment, and would like to connect with you to learn more in order to see if we can help in any way.
To get started, please send us a message on Facebook (https://bby.me/ee7aom), Twitter/X (https://bby.me/4bs6yz), or Instagram (https://bby.me/sppbv4). Please also include a note stating you are reaching out from a Google review by including this reference number: #101788. We look forward to hearing from you!
Carole S
January 07, 2026
2 out of 5
Not the store it used to be. Mostly TVs now.