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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3239 reviews)
Gordon K
August 17, 2026
2 out of 5
I called in to check on availability and they told me on the phone that they had 2 of the TV's I wanted to buy but when I got to the store, I was told I would have to go all the way up to asheville, another thirty mile trip round trip to get the TV I ordered and paid for on Arden.
That was not right, and simply blame the call center for making the mistake. Get rid of the d*** call center then.
Then they would not give me anything for the extra cost I incurred.
So the TV I got Actually cost me $1 5 and an extra 1.5 hours of waisting my time not to mention how hard the drive up to Asheville was for me at 83 and undergoing cancer treatment.
Love the Hisense TV sorry I had to buy it from Best Buy
Krista C
August 05, 2026
5 out of 5
I live in Atlanta and was on a business trip in Asheville. I ended up impulse buying a huge tv I saw listed on their website. I was pleasantly surprised by how kind and helpful every single employee in the store was. Everyone from associate, to manager, to even the security guard working made SURE that I had a positive experience picking up my tv. I have been to plenty of Best Buy locations but this one genuinely seems to be a cut above the rest. I love my new tv! & i’m so thankful to the team at this Asheville location.
Anthony S
August 01, 2026
5 out of 5
Malik helped me price match and was a unit.
Thanks dude, great worker fast responsive and quick.
Tamara M
July 27, 2026
5 out of 5
Kudos to Best Buy! I had a great experience purchasing a new printer. The employee who helped me was friendly, polite, and very helpful. He found the printer I wanted in the back since none were available on the sales floor.
He also checked me out quickly and efficiently, making the whole process smooth and hassle-free. On top of that, the store was clean, and even the restrooms were well maintained. Excellent customer service and a great shopping experience overall!