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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3225 reviews)
Stuart H
July 14, 2026
1 out of 5
Unable to reach anyone on the phone. The phone rang to some guy in Guatemala. He couldn’t tell me if the local store had my iPhone battery in stock so I would have to drive all the way there for an appointment to find out if they had the battery in stock…
Poor service options.
Response from Best Buy
July 14, 2026
Hello,
Thanks for taking the time to leave your feedback. We understand your concerns with not knowing if the store has a part for repair. We're happy to take a look into this for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 187523 in your message to us.
X: https://bby.me/S1iPEX
Facebook: https://bby.me/BVO0dl
Instagram: https://bby.me/imE2ze
Linda L
July 12, 2026
5 out of 5
Great onion soup and great burgers. Their shepherds pie is also excellent. Service is very friendly and helpful.
Darren A
July 09, 2026
1 out of 5
the dimensions and size’s of your tv’s and stands are listed wrong on your website (by 12” mind you) and all you can offer is an exchange or no solution at all. i’ve spent so much money at best buy and they chose to deny me a replacement stand for a common sense solution to their mistake. bye 👋
Response from Best Buy
July 10, 2026
Thanks for sharing your experience with us. We're concerned to hear that the product specifications were incorrect and that you haven't received the support expected when contacting us If you can send a private message on one of our social media platforms, Facebook (https://bby.me/YnQqhl), Twitter/X (https://bby.me/HiMwV9), or Instagram (https://bby.me/N0uUiv) and mention your "Google review #185391," we'll be happy to look into this with you.
Rob C
July 09, 2026
1 out of 5
Drove 45 min to best buy to get a car charger for my phone, the female greeter pointed to an aisle,i stated i wanted an appropriate cord, she got somebody, they looked at my phones port and indicated the plug and cable would work, purchased and returned home to discover the charging end does not fit my phone. Called best buy to speak with a mgr and report my experience, and was told i would have to return to the store to speak with a mgr( so another 1 1/2 hr drive and gas) Complete absence of communication and customer service...best buy doesnt want to know about a problem, they might have to fix it! As a 76 year old techno toddler , i trusted best buy to help with the right purchase...they failed, and corporate policy demonstrates they dont really give a ...
Response from Best Buy
July 09, 2026
Hello,
Thanks for taking the time to detail your experience. We understand your disappointment and frustration. Traveling such a long distance only to realize the cable is not correct is a great inconvenience. We would like to speak with you more.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 185215 in your message to us.
X: https://bby.me/dlJ5As
Facebook: https://bby.me/l4Q2xZ
Instagram: https://bby.me/xwQhG7