The Best Buy in Waldorf, Maryland, is hands down one of the best retail experiences I’ve had! From the moment I walked in, the staff was friendly, professional, and eager to help. They took the time to answer all my questions, explain product features, and made sure I got exactly what I needed—without ever feeling rushed or pressured.
The store is well-organized and clean, making it easy to find what you're looking for. Whether it's electronics, appliances, or accessories, they always have a great selection in stock.
Shout out to the amazing team for delivering top-tier customer service. I will definitely be returning for all my tech needs!
Barrington M
April 29, 2025
I like bestbuy because there is no more CircuitCity. I will say the Geek Squad is top notch service,and i have no complaints.
Staff acts like they are doing you a favor. It is rude for Staff to converse and joke around while customers watch. The manager sent me to another store so she did not have to honor Warranty on her books.
My husband bought me a drone for an anniversary gift on 4/20 (Contixco F28) however it is not compatible with IOS. I went to exchange this item for the DJI drone instead since I have The DJI osmo pocket. Unfortunately I did Not have the receipt since this item was a gift and my husband used tap to pay. The manager T. Law denied the exchange even though it is clearly listed on Best Buy’s website that both a no receipt return and a gift return are options. He even went so far as to say that if I was a customer that he knew he would have exchanged the item which is highly offensive especially since I’ve purchased SEVERAL items from this location. Now I am stuck with a $200 paperweight. I have already filed a claim with the BBB