I Purchased a 85" TV from Best Buy Waldorf and I negotiated a free installation with their Geek Squad. The night before the installation a Geek Squad installer called me with the time window and preceded to ask me questions about where the TV is being installed. The TV was going to be installed over my electrical fireplace. I was then told there would be a $129.00 for over a fireplace installation. I immediately called Geek Squad support and was told the $129.00 charge was only for non-standard surfaces, such as brick, stone, etc... Apparently the installer didn't get the memo and still insisted I pay the fee. After going back and forth for a few minutes I, not so kindly threw them out of my house. Even though the non-standard surface didn't apply to me, I feel, this should be explained to customers when an installation is scheduled. Not the evening before the installation. Never say never, but I will NEVER purchase anything from Best Buy Waldorf again.
Complete dog water. If you want to peruse an empty warehouse of over-priced appliances, this is your way to go. Sad what Best Buy has become. I checked their PC accessories section, and man was it dismal and way overpriced. I hope their employees flee as soon as they can and find something better.
Response from Best Buy
August 26, 2025
Hello,
Thank you for your review. I can understand your concern with pricing and product availability. We do have a great selection on our website, along with a great Price Match Guarantee. We do appreciate your feedback.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/0n6nmw), Twitter/X (https://bby.me/n60msq), or Instagram (https://bby.me/ez0nyx). I’d recommend sending a private message or DM. Please include Google Review 34969.
Regards,
^ Kristy
christopher s
August 23, 2025
Very friendly customer service. There was no shortage of staff ready to help out!
Thank you Best Buy in Waldorf!
Sweetness
August 12, 2025
I bought a printer a year ago but the don't carry the print heads for it. Shameful.
Response from Best Buy
August 12, 2025
Hello,
Thank you for providing feedback on Google. Having an issue with finding ink for a printer is frustrating. Feel free to reach out through social media private links. When you are reaching out mention "Google Review #28296", provide details about your review, along with your full name, email, and phone number.
Facebook (https://bby.me/fsv929)
Twitter/X (https://bby.me/4ts3sy)
Instagram (https://bby.me/2afi9b)
Here to assist,
^ Jay