Giselle N
November 16, 2025
The shelves are a mess. The items were all misplaced and I wasted my time having to go back and forth with the employee. I also had to ask 3 employees for someone to finally help me find the item I saw online which I couldn’t buy because the User interface is messed up. I clicked my cart to purchase the items and it wouldn’t bring me to complete the purchase and instead showed 4 useless options and irrelevant information(As seen in the picture)This is because they choose to implement AI into it and now I have to download the app to buy online which I WONT BE DOING. HORRIBLE FIX IT.
Response from Best Buy
November 16, 2025
Hello and thanks for reaching out. Please feel free to reach out to us on Facebook (https://bby.me/zlbg95), Twitter/X (https://bby.me/c28syl), or Instagram (https://bby.me/5oxiru) and one of our agents will be glad to document your feedback internally as well as assist in any way needed. When reaching out, please also reference Google Review number 69958. Thanks.
Christian C
November 15, 2025
Terrible service from a home theater employee John he greeted me very rude and I asked him a question and he got really defensive because I wanted to get a insignia tv and told me I should get another tv instead
Michelle A
November 14, 2025
I gave 5 stars solely for the reason of the amazing customer service I was shown by the man that helped me. His name was Paul and he was the first person I've dealt w in a setting such as this in forever where I walked away feeling as if I just made a big purchase (for me) from a friend! I had purchased my dashcam online, so when I got there it was Paul who I interacted w and no one else. So, this 5 star review is for him!