Great experience overall!! Helpful staff and a pleasant greeting at the door is quite nice. Wish all the Best Buys were like this one! 😅
Going down hill. Closes early without notice. Don't try to call though, its just a call center that will lie and say it is open. You better know what you want, get in and out early. Not that knowledgable and understaffed.
I'd not been in a best buy in many years, and I'm remembering why. Purchased two TVs for a job I'm working on, returned them same day, unopened. Guy proceeds to ask me "did you open them? When you could clearly see the original tape was untouched. I told him, nope didnt open them. He proceeds to OPEN THE BOXES TO SEE IF I HAD OPENED THEM. "Store Policy" he said. Asinine.
Response from Best Buy
July 14, 2025
Hello,
Thank you for the review. I can understand your frustration with your experience returning tow TV'a. That is not how we want to make our customers feel.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/nwmw0o), Twitter/X (https://bby.me/v1mb5l), or Instagram (https://bby.me/5ko8o1). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 15601.
Regards,
^ Kristy
great help from the staff here. I am all over the place on what TV I want and they were happy to show me all kinds of options. I still have not decided, but hey for sure know what they are doing