Darryl H
September 15, 2026
Ordered online. Arrived at Best Buy and my item was ready for pickup at the kiosk outside
Redwan A
September 13, 2026
The return itself was straightforward, but the customer service interaction was bizarre and unnecessarily rude. The employee repeatedly asked me for “your number” without specifying whether she meant my phone number, account number, order number, SKU, or something else.
When I asked what number she was referring to and whether she meant something on my account, she became flustered and told me she is trying to “remain polite” for some odd reason. I ended up apologizing for not understand her vague ask just to de-escalate the situation, even though I was simply trying to understand what information she needed. Only after that did she confirm she meant my phone number.
A basic clarification should not turn into an uncomfortable interaction. The whole exchange felt strangely confrontational for no reason.
Xandra
September 13, 2026
They are very rude and act like you are bothering them. Thanks Tyara and company
Response from Best Buy
September 13, 2026
Hello Xandra,
Thanks for your review. We strive to provide our customers with the best support and experience possible. Feeling this has not been the case with you is upsetting to hear.
We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/bZziNo)
- Twitter/X (https://bby.me/6Wym8W)
- Instagram (https://bby.me/gFyBXZ)
When reaching out, please reference your Google Review 221910.
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