Best Buy Plymouth Meeting

Staff was very friendly.

It was my first time here. I went in to buy a surge protector. Mel (the greeter at the front) was very pleasant and told me the section where I'd find them. Found it and went to the register to pay in that section. The young man was helping a customer at the register (there were 2). Another worker came up and looked in on what was happening with the existing customer. He then walked away. Didn't so much as acknowledge me, even though we made eye contact, brief as it may have been. He could have easily taken me at the EMPTY register. I stood there for another 1-2 minutes (thinking they'd be done shortly) and then decided to look for another checkout section. Went towards the front and found another register. Again, a young man was helping a customer. As they were wrapping up her transaction, he asked if he could help me. She (the existing customer) hadn't even moved yet as she was situating her wallet, purse, and things. He took my item and went down to the empty register and checked me out in a matter of minutes. Same store; same day; 2 COMPLETELY different experiences. I am BIG on customer service! Unless I absolutely have to, I'll never go there again. I know it won't make a difference. The store won't close, and they'll still collect a paycheck. However, situations like this need to be made known to management (who I intend to contact). I purposely didn't mention my gender or ethnicity because it shouldn't matter. This should NEVER happen! Best of luck to those who patronize this store.

Jackie from Geek Squad was so very helpful. She was polite, professional & patient! She saved the day. Thank you Jackie 🤩

Clean building with helpful knowledgeable staff.