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Best Buy Cascade Station
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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Cascade Station
How do I check product availability at the Cascade Station Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cascade Station Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cascade Station stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cascade Station Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5076 reviews)
Rob S
November 17, 2024
5 out of 5
Friendly sales associates, and plenty of them on a very, very busy Sunday afternoon.
Sean B
November 16, 2024
1 out of 5
I only come here about 3 times. And each of The Times when I was trying to find something either no employees were there to help or they were too busy talking amongst themselvesdo you bothered to help. I saw at least 4 employees over by the laptops just laughing and talking out loud. It's very sad that customer service has gone way down hill. I had come in here to look for a particular item. I myself personally will not come back to this location or the one in Janzen Beach.
Response from Best Buy
November 16, 2024
Hi, Sean,
Thank you for taking the time to share this review with us, although we hate to hear you recent store visit was far from a pleasant one. We would like to ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64434947. We look forward to hearing from you!
Regards,
^Katie
Liz G
November 07, 2024
5 out of 5
Super clean store friendly staff
Zackary L
November 06, 2024
1 out of 5
I have been shopping here for years and have spent thousands and thousands of dollars in this store, I even have their membership. But since their remodel getting customer service has been absolutely impossible I was just in the store for an hour and in several departments not once did I get asked if I'm finding everything alright. On top of that the main reason I came here was to get help with a tv and they are remodeling their tv department. It is just infuriating to drive an hour away go into a place like this and get zero service not a single person asked if I needed help. I miss this store before the remodel.
Response from Best Buy
November 06, 2024
Hi, Zackary!
First off, I want to thank you for being a member and loyal customer. We expect you to receive the best service and experience shopping in-store, so we appreciate this feedback. If you ever need future support or would like your feedback formally documented, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64394355” and share your full name, email, and phone number to connect with a live agent within hours of operation.
Thank you,
^Allison