Best Buy Clackamas

As of right now, do not even waste your time going here. Earlier this afternoon, my partner and I went in and bought a nicer 75” TV (Samsung Class Q6F Series QLED 4K UHD Samsung Vision AI Smart Tizen TV (2025) Model: QN75Q6FAAFXZA) and a wall mount for the tv. After getting everything home and spending some time putting up the wall mount, we were finally able to take the TV out of the box.. took the top of the box off, and decided to plug it in before taking it out of the foam and cardboard on the bottom, and low and behold, the tv is completely damaged in the corner. So I called the store phone number (which routes to what I assume is a call center) and explained the exact situation.. was told that my options were to wait a bunch of days for a pick up and get a refund a week or so after, or I could take it to the store and get an exchange or a refund.. elected to load it back up and take the trip back to the store just looking for an exchange. Upon arrival to the store, staff immediately went into what felt like blaming me simply because the box had “no visible damage” and that the damage was “consistent with where people typically grab TVs”. I was basically told that there was nothing they could do, even though this store is the one who sold me an expensive paperweight. I was given the option to come back (AGAIN) tomorrow to speak with a manager to see if a resolution could be found. Though was told that there were no guarantees, and that it’s unlikely. So all I gathered from this experience is that Best Buy is ok taking your money and selling you a damaged product and because the damage is CONSISTENT (not actually happened by, let alone proven) with “common” damage done by incompetent people.. they get to keep your money and you get to keep their damaged product. I will be going back tomorrow to try and EXCHANGE, not even a refund, this TV which is not even an expensive model with a price of only $650 on current sale. Will update this review with the outcome of the conversation tomorrow.

ordered for pickup, and was ready quickly. pickup process was smooth, and efficient.

I was in and out in less than 2 hrs with a new computer, transferring my old data onto new computer and wiping my old one clean & recycling it. I did not have to wait in line.

Very nice, helpful associate. We got everything we needed.