Best Buy Clackamas

They had what I needed

I had an incredibly frustrating experience trying to speak with someone at the store. It turns out the number listed connects you to an overseas call center—not the store itself. However, the agent insisted they were physically in the store, even claiming they were standing right in front of the item I was calling about. Within one minute of the call starting, they somehow “found” the item and told me how lucky I was to have reached someone in-store. When I asked them to pick up the item and place it on hold at the front so I could come and purchase it in person, they refused. Again, they insisted I should feel lucky to have them on the phone—yet they were unable or unwilling to actually assist in any practical way. It was incredibly bizarre and honestly uncomfortable. The rep was pushy, borderline aggressive, and clearly trained to mislead customers into making a purchase over the phone instead of allowing in-store pickups. I don’t understand why they are trained to lie about being in the store or to be so dismissive and forceful when someone just wants basic help or to shop in person. This experience left a very negative impression, and I hope you’ll look into how these customer interactions are being handled and what’s being communicated to the public.

Helpful staff. Clean store.

Staff are pretty great, attentive and competent. Returned a thing I got online, pretty easy. bought a thing that wasn't stocked but was able to easily get them to grab one from back.