Great customer service. 👍
Went in to have my wifes laptop set up. James at Geek Squad was quick to help. Not only did he set everything up, he explained it along the way. He was extremely helpful, polite, and funny. Would definitely reccomend to anyone with tech issues. Thank you James.
Told me that the nintendo switch game works on the switch 2 and 1. It does not. Would not take the return or exchange. Very disappointed. Don't trust the employees word for anything.
Response from Best Buy
July 11, 2025
Hi, Pat,
Thank you for your review. I truly understand how challenging it is when the information you receive isn't accurate or consistent with your request. We always aim to create a positive experience with every interaction, ensuring you feel valued and appreciated.
To have your concerns formally documented or to share any additional feedback you may have, please feel free to reach out to us directly on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport.
Kind regards,
^Pre