Best Buy Clackamas

Friendly, efficient. And helped me when we couldn’t find something that was supposed to be there. Went the extra mile in looking for it and we eventually found it behind another item on the wrong shelf. I was impressed that they took the time to try to find it.

Awful customer service and total incompetence from start to now. Ordered a washer and dryer with stacking kit to be delivered to small laundry closet space on 12/14. First attempted delivery on 12/23 was told the items bought in store would not work and l would need to order 6ft semi-rigid dryer vent, two 10’ washer hoses, and 3 point 10’ dryer electric cord to install and that Best Buy does not carry these and would need to be purchased elsewhere to complete the installation. I got the items and second attempted delivery was on 1/15. At this time we were told they again could not install items because we need a 4 point dryer electric cord (they were the ones who had told us to get a 3 prong) and were told this time the two 10’ washer hoses must be stainless steel. No mention about needing the washer hoses to be stainless steel either prior to this. He also said it would require a 6’ washer drain hose extension. We ordered the required items and rescheduled installation for 1/24. I received an email the night prior saying everything I’d been told the last two times was misinformation and that they would absolutely not install parts purchased outside of Best Buy and contradicted all of the information we had been given from Best Buy up to this point. When I called to complain about this I was then told that it’s the email I received that’s misinformation and was promised they would for sure be installing the washer/dryer the following day without issue. Four hours prior to the appointment I received another phone call doubling down on what the email had said that I was told when I complained was told was false information. These appointments have required me taking work off to be available for, having to pay to do laundry elsewhere for the last month and ten days and caused a lot of confusion, anxiety, stress and anger. This whole experience has been awful and no one on Best Buy’s end seems to be competent in these sorts of installations and offered very little help throughout the process and provided us with wrong information over and over. They offered no resolution except dropping the washer/dryer off and told me to hire a handy man to install. They said Best Buy will not install with parts purchased elsewhere. It was Best Buy that told us that I would need longer lengths for the accessories for the install at the first attempted install. They told us Best Buy does not carry anything longer than the 6’ and told us we would need to buy the accessories elsewhere and to reschedule installation once we had acquired the longer length accessories. Even at the second attempted installation there was zero mention of any issue with the accessories due to them being purchased outside of Best Buy. This information was only provided 24 hours before the third scheduled installation over email. Best Buy really dropped the ball the whole process on this and still haven’t accepted responsibility or done anything to make the situation right. Best Buy needs to take responsibility for their horrible customer service, lack of competent staff and all the misinformation that was provided throughout this experience. After over a month of dealing with their incompetence I requested a full refund and ended up buying from standard tv and appliance and they were amazing and I had zero issues. Got it ordered and delivered and installed three days later. Highly recommend them and this is a warning to not buy from Best Buy. Best Buy needs to take notes from standard tv and appliance.

If you’re heading into this Best Buy, be sure to pack a bag for the weekend, take some pay leave time from work and kiss your kids goodbye. This place is in no hurry to greet you, follow up on your questions or sell you anything. I legit went in there twice today and couldn’t give them $200 no matter how easy I made it for them. Both dudes that I did talk to were incredibly nice but once a single question was answered they just seemed to scrub any memory of the fact that I was still trying to buy something or that I even existed and never even made eye contact again. There were 3 times as many people working security as there were exmployees actually on the floor sellling. And it was NOT busy whatsoever. There was a 4 to 1 employee-to-customer ratio. Less than 5 people there shopping and it’s what? 2pm on a weekday. Apple owes Best Buy one because I was about to replace my AirPods with a pair of fat over the ear headphones but I decided just to abandon the idea alltogether. I’d rather keep my AirPods rather than die of old age waiting for blue polo shirt to stumble over my dead body still clutching my debit card in my mummified hand.

Got half off on a really nice Chromebook tablet, originally $500 and got it for $250. Had great people helping me at the location on 82nd