Best Buy Westbury

Good place to buy electronic goods, TVs, computer, laptops, the team at laptops seeling is exceptional and quite knowledgeable

Manager Jason C was the best. Helped me with everything and made the whole store experience the best.

The best in electronic

Beware of this store when you are going for "trade in" old computer. I went there with my old computer, knowing it was $180 after checking on their website. At the cashier, young man examined my computer very carefully and took out protective cover. No scratch, ding or any visible damage. There were some dust and fingerprint and some spot that could be easily removed with wipes. He took out some wet wipes from a can and cleaned surface leaving some liquid on the surface. He typed some info and said $165. Told him he must've input some wrong info. He called old lady on next register. She touched the computer where the guy left cleaning liquid. I believe she thought I brought this computer with some liquid on it even before I enter the store. She was yelling at me " This is filthy, filthy, filthy, you had some liquid on it " Then wiped her hand with the same wet wipe from the same can. I was stunned. She then called her manager, Chris. He came and typed up on computer with some info after examining computer so carefully including every corner and surface. He told me this is only $125. Wow, He downplayed the valuation. He was saying this was not like new condition. and had to be fair because there was some smudge on the surface of the computer that evaporated cleaning solution from the previous guy who wiped. I told him this was from the young guy who cleaned computer. He said this is not new condition. I was saying this was 4 years old computer and no scratch and discoloration. He was almost gaslighting me to believe this was only fair condition. He even said there should be keyboard fabric to be like new condition. WOW unbelievable! To me, it was some kind of emotional revenge from him because I let his cashier spend time too long (20min) or giving them hard time or something similar. The whole crew behind was talking like" He is saying same thing again and again" It was very humiliating and I felt like it was like routine to them. At this moment, It was not money that mattered to me. I wanted to know if the manager, Chris was making right call claiming my laptop rating fair after 30 min enough humiliating situation. I left the store and headed to Levittown bestbuy. yes, just right after all this situation. The cashier checked my laptop. He did not see any crack, scratch or ding and gave me $180 credit right away as " like new condition" No questions whatsoever. At the end, it was happy ending with twisted emotional rollercoaster If you saw bestbuy ad from their website, saying "Trading in your used tech is easy Discover trade-in offers and see what your old device is worth" Don't go to westbury bestbuy. You deserve better customer service as loyal bestbuy customer