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Best Buy West Nyack

4.1
(2965 reviews)
1240 Palisades Center Dr
West Nyack, NY 10994
(845) 358-4070
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Frequently Asked Questions About Best Buy West Nyack

How do I check product availability at the West Nyack Best Buy?
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My local West Nyack Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
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Recent Reviews

4.1
(2965 reviews)
Bruce S
November 13, 2024
4 out of 5
I would have given three stars for being out of an item when it showed in stock, but I give the store four stars because several team members pitched in to try to find the item -- that's customer service!
Benny F
November 12, 2024
2 out of 5
Didn't want to honor their own sale. Calling the 800 number was no use. manger on-site didn't care.
Response from Best Buy
November 12, 2024
Hello and thanks for reaching out on Google, Benny. We understand the frustration when unable to take advantage of a sale. We'd like to hear more about this so we can assist here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64420143. Kindly, ^Graham
Eran S
November 12, 2024
1 out of 5
I came in the store to check out the Google Pixel Watch 3. I needed to check which size is right for me - 41mm or 45mm. While Apple and Samsung watches were out on display, the salesperson told me that for the Pixel watches, I need to go to the service desk. At the service desk I had to wait for a while, when the employees were radioing each other. Then I was told that the watches are sealed in boxes and I have to buy them to check them out. To do that, I can simply buy the products online. A few years ago I posted a similar negative review about exactly the same experience at Bed Bath & Beyond. Products were sealed. I was advised to buy a few and return what I don't like. We know the faith of retailers that push customers to shop online.
Response from Best Buy
November 12, 2024
Hello, Eran, Thanks for reaching out and providing your feedback. Getting a new watch us usually a quick and easy process so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64418251. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64418251 Thanks, ^Ezra
ravi S
November 10, 2024
1 out of 5
I bought a computer monitor but didn't need it. It was unopened, and I wanted to return it. I didn't know there was a 15-day return policy, as it had been 25 days. The store associate was polite and tried to help by asking the manager for a refund or store credit. However, the manager refused. I even offered to pay a restocking fee or exchange it for something more expensive. The manager insisted I needed a special membership for extended returns. Which person in their write mind would sign up for a paid yearly membership to return an item makes no sense.This experience highlights poor business practices and is likely why their stores are closing. Manager Albert was particularly unhelpful.
Response from Best Buy
November 11, 2024
Hello, Ravi, Thank you for sharing your experience with us. I understand how frustrating it must be to learn about the return policy after the fact, especially when the item was unopened and you were willing to explore different options. We aim to provide flexibility for our customers, and I can see why this situation was disappointing. Please connect with us by sending a private message on one of the following platforms: Facebook: facebook.com/BestBuy Twitter/X: Twitter.com/BestBuySupport Instagram: instagram.com/BestBuy In your message, kindly include your full name, phone number, and email, and mention that you're reaching out regarding your "Google Review" with the conversation number 64409778 so we can quickly identify and assist you. Thank you again for reaching out, and I look forward to helping you with this. Best regards, ^Magee

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