I usually enjoy shopping at Best Buy, but this particular location was a big disappointment. The employees seemed rude not only to customers but also to each other. At one point, two employees were having a heated argument while a long line of customers was waiting to check out.
Several people in line ended up putting their items back on nearby shelves and leaving the store. It created a very uncomfortable atmosphere. It’s hard to imagine how much business the store might be losing because of situations like that.
Response from Best Buy
March 10, 2026
Hello James,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, poor customer service is never ideal for a great shopping experience, and we never want to hear that you felt you were treated rudely. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook: @BestBuy, Instagram: @BestBuy, Twitter/X: @BestBuySupport
The workers are very helpful and the store is clean and well organized.
Was in a good mood until I entered…left so upset horrible experience…incompetent manager!!
Response from Best Buy
February 28, 2026
Hello, Gabi,
Thank you for sharing your concerns with your interaction at the Best Buy West Nyack, NV. We would be glad to chat with you if you would like to reach out to us on any of our social media profiles below with Review 123914.
Facebook (https://bby.me/xcnghx)
Twitter/X (https://bby.me/w31ief)
Instagram (https://bby.me/1hvacg)
Manager was rude and charged a fee that I was told is a one time fee online it says the same thing will never go back!
Response from Best Buy
February 28, 2026
Hello,
Thank you for the review. We always want to make sure we treat our customers professionally.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 122940