Best Buy Rockaway

I’ve had the absolute worst experience with Best Buy. I Gave them a 13 THOUSAND dollar order, and they’ve mismanaged almost every step of the way. DO NOT order appliances. They’ll delay and mess up all the delivery dates, and their installers are useless. First off, when installing the dishwasher, They drilled a HUGE SLOPPY oval hole (without asking me) in my brand new kitchen cabinets, when all of the appropriate holes and openings were already factory cut. They delivered the wrong fridge, and didn’t give the installers a long enough hose to install the fridge, they couldn’t install the hood, I had to get a contractor and electrician to do virtually everything, they’ve delayed my oven for the 3rd month in a row so it’s sitting in limbo, and my cooktop has been sitting on the floor for a month. It’s very simple, don’t guarantee delivery dates and or installs if you can’t make them! Every step of the way has been painful, and when you’re doing a kitchen Renno, planning is key and timing is everything. When I asked for my money back for their inability to install, they offered me a gift card.. What? Like I would ever want to deal with Best Buy again. To be honest, it’s not the kids who work behind the desks fault, they give them absolutely 0 power and set them up to fail. It’s Best Buy’s purchasing, logistics, and install teams. Do yourself a favor and go to PC Richard, they have a team come and check to see if they can do it, before you purchase anything. Used them last time for a different house, but i thought I’d give Best Buy a chance because the store was closer to my new house. Never again.

Employees are selling pallets of Pokemon cards to scalpers instead of kids who waited in line to get their hands on any

So last week, I Ordered a Sony Oled tv and soundbar and speakers in store on Sunday for delivery Tuesday, got told I had to reschedule it due to an item out of stock, so I took the out of stock item off so rest would be delivered on Thursday wasn’t till Saturday it got delivered. Geeksquad did not leave the boxes for either the tv or soundbar, both of which I’m not impressed with and want to swap them out for LG product I can’t get any help, how am I suppose to return a 77in tv without a box? can’t talk to the person who sold it to me or their management because you get routed to a call center. Terrible customer service.

Stopped in to get a WHOOP charger and band. Store was well stocked and they had everything I needed. Staff seemed non suicidal as well, which is always an added bonus.