Best Buy Rockaway

For many years, we have purchased numerous products from Best Buy and have consistently been very happy customers. We recently have had another great experience with Charles O’Donnell, Store Manager and with Justin Flynn, Advanced Repair Agent , in the Geek Squad. Specifically, I recently encountered some problems with my laptop computer. Justin cordially greeted us and patiently listened to my account of the problems. He courteously asked me to wait for him to check the computer. He was very professional and pleasant. He not only quickly got the computer going but also patiently explained what the problem was, and also how to possibly prevent it in the future. We are extremely grateful to Best Buy, including Justin's computer knowledge and high level of customer service skills. We will continue to shop at Best Buy for all their products and continue to encourage our friends and neighbors to do the same.

I recently purchased a phone card online thru best buy. I have done this numerous times in the past without a problem. After over 2 hours of unsuccessfully trying to enter the e-pin and phone calls to both the phone company and best buy and being put on hold and transferrs to several different people I decided to send an email to the corporate office the following morning. I was quite surprised when I received a phone call from Ilyana within 2 hours. She fixed my issue and was so professional. She renewed my faith in companies that actually care about people. I will continue to shop at Best buy not only for phone cards but electronics and appliances when the need arises. Thanks again for the speed in which my problem was resolved.

After a frustrating experience at the East Hanover Best Buy—where my daughter and I waited over 15 minutes for help, only to be told they were out of stock on the phone we wanted—we were told to try the Rockaway or Woodland Park locations. We chose to drive to Rockaway. From the moment we walked in, the experience was completely different. I initially spoke to an associate at the register (I believe her name was Sara), who quickly called over George to assist us. George greeted me with a handshake, personally went to check inventory, and even tried calling multiple East Hanover associates directly from his phone to help clarify the confusion. Although Rockaway didn’t have the phone in stock either, George’s effort and professionalism made the trip worthwhile. In the end, we were able to purchase a phone at Rockaway and became new customers of that store. If you want accurate information and staff who genuinely try to help, I highly recommend visiting the Rockaway Best Buy. Their service was a refreshing contrast to what we experienced elsewhere.

Great deal on a Samsung stove, convection, air fryer, wifi was $1200 I paid $512. Pickup and Installed myself, great deal