Best Buy Rockaway

I ordered my appliances in July of 2023 when I purchased my home and knew appliances were on back order. I was promised that my order would be held until I was ready to deliver. In July of 2025, I went to Best Buy in person and swapped out my gas stove for induction and scheduled delivery for 9/10/2025. Eric told me not to wait around for him to finalize the delivery date, even though their software was giving him a hard time. He said he would fix it and call me if he needed to. 12 days before my delivery date, Best Buy called to say that all of my appliances couldn't be delivered in one appointment, but 2 appointments on the same day. Fine. The next day, they called back to say a portion would be delivered on 9/10, and the other portion on 10/10. When i said this was unaccecptable, I was told someone else would have to help me. No one did. I went to Best Buy in person again. George told me that my dishwasher handles were on back order and that was holding up my order. He assured me he would seperate my handles from the appliances so I could complete my kitchen, gave me his card, the store manager's card and said he would be in touch. After 3 emails to him and the store manager, he told me that he separated the handles from the dishwasher and I should schedule delivery. Any attempt I made was met with the message "action can not be completed". After 3 more emails, he said he had to hand it off to someone in appliances. I asked for them to contact me. He said he "already asked them to". No one ever did. Notifications came in via text and email with later delivery dates - even into November. No one ever contacted me. Only my refrigerator was confirmed to be delivered on 9/10. I called geek squad on 9/9 and asked if my appliances that were ordered and PAID FOR TWO YEARS AGO could be delivered within a week or cancelled, and they were very quick to cancel my remainding order. Today, my refrigerator was scheduled to come between 2pm-6pm. Received confirmation via text. Confirmed online. IT DID NOT COME. I called geek squard at 7:30pm. After a brief hold they confirmed my Fridge was coming between 2-6pm AT 7:30PM. FOUND A MOM AND POP APPLIANCE SELLER THAT IS DELIVERING TO ME ON 9/18 AND SAVING ME $1800. I WILL NEVER EVEN BUY BATTERIES FROM BEST BUY AGAIN.

I entered the Rockaway location to buy an Ipad Wednesday Sept 10th. Trust me when I say I understand that staff can be *very* busy at times, but the store was practically dead. Another customer and myself were just standing in the Apple section in the back with our hands in our pockets looking for anyone who actually gave a crap enough to do their job. Finally an employee comes over to help the other customer (who was waiting first) but imagine my surprise, the employee vanished again. I just left. The irony is, I was gonna buy it off Amazon to begin with but I figured if Best Buy has it, I’ll just go there. I’ll stick with Amazon on this one. (The only reason I’m not dropping another star is in loving memory of when this Best Buy didn’t suck)

Im not one to leave a bad review but I order something ahead of time because of the site saying it'll be ready in one hour for pick up. When I got there an hour later it was not ready, so I thought maybe they'd run a little behind. Waited another hour in my car and nothing. Very disappointed

Bought a new TV Excellent selection with exceptional service.