Best Buy Rockaway

I recently had a bad experience with Best Buy and it wasn’t with the delivery guys or the workers at the store. It was management. Without going in to detail it was a mess with delivery in an appliance and it was valid. I never raise hell have owned business my entire life but I was mad. I went in I was hot but professional and I will tell you something. The manager Ed was fantastic. I didn’t loose it because I figured these guys are workers on front line they hear it all everyone unloads on them so I just said look man this is wrong and the guy couldn’t have been more helpful. I’ve employed people most of my life and I know what people have to deal with because I’ve dealt with it. I’ve dealt with people loosing their minds at my guys or with me It wasn’t his fault or really his problem but he made it his and he fixed it and more I give Ed his people and the delivery guys 5 stars. Call center team some logistics management people and upper management for not handling it 2 stars bcs I never give less than 2 stars. Make no mistake I was hot but I’ve learned over many years to lead with respect and appreciate it when it’s given back (when it’s not then all bets are off) but Ed your a solid man you made it right. I appreciate you!

There are products suitable for every budget. I bought a computer mouse for 9 dollars.

I bought a 43” Insignia TV on Thursday 6/12 from the open box section, the tag on the product says “Condition: Excellent”. I was originally going to buy it brand new for $30 more but at the recommendation of an associate I went a got the same TV from the open box section. Upon arriving home, the TV has no remote, no legs to stand it on, the power cord looks like it’s been chewed on, and to top it off, the TV doesn’t EVEN TURN ON. I call the store about 30 minutes after buying it asking if I’d be able to return it, and just go with the brand new one and was told “The associate checking you out should have informed you that we are unable to provide help with open box items” I will never give Best Buy another dime of my money. It’s a miracle these stores are even still in business when I can buy the same TV on Amazon for the same price NEW.

I came here to purchase a laptop yesterday and the person working in the computer area had virtually no technical knowledge. They were unable to help me compare two different laptops with identical specs objectively. Definitely doesn't seem like they were trained they are just there to fill in a position. I miss the days when knowledgeable people worked at this store.