Best Buy Rockaway

Great deal on a Samsung stove, convection, air fryer, wifi was $1200 I paid $512. Pickup and Installed myself, great deal

Bought an open box Roku TV in "excellent condition" from the Rockaway, NJ store, opened the box to set it up that evening and the stands and remote were missing. Called the store the next day and was told I had to bring the TV in the box back to the store so that they could confirm the parts were missing. But, the person on the phone said she would connect me to the "Home Services" team that may be able to ship me the pieces. I get connected, some smug guy picks up and tells me there's nothing he can do for me, and then proceeds to tell me the same thing the first lady said, to bring the TV back to the store. Does that make any sense? Obviously, if I was trying to "steal" two cheap plastic stands and a remote control I could just leave them home and return to the store with the TV in the box without the pieces. So, now Best Buy has lost my business forever over two cheap plastic stands and a remote control. Great customer service Best Buy, way to go.

AWFUL CUSTOMER SERVICE!! This place gives you a window, decides to reschedule on their own due to other cancellations. Spend almost 5thousand dollars you would expect a little customer service. They didn’t follow the instructions on who to call. Left us on hold for over an hour. NEVER WILL BUY ANYTHING FROM HERE EVER AGAIN. Treat people like we have nothing to do on a Saturday since a 3 hour window isn’t good enough. Plan to be to home all day, if you miss it you once again have to reschedule on their time.

Haven't been to a Best Buy in a while. Stopped by the Rockaway location for an item, after another disappointing stop at a Walmart. I'll be going to Best Buy from here on out for electronics, accessories etc. Great personal service. Knowledgeable employees. And prices were great. Thanks Rockaway Best Buy!