Best Buy Stony Brook

I purchased screen protectors for three of our phones from Best Buy because they came with an unlimited lifetime warranty. At the time of purchase, we were clearly told that whenever the screen protector needed replacement, Best Buy would replace and install it for us. The first replacement was done without any issues and it was a pleasant experience. However, when I went back yesterday for another replacement, I was told that Best Buy has changed its policy. I was informed that installation now costs $8 each time unless you have a paid membership, otherwise you have to install it yourself. This was very disappointing. If policies have changed, they should apply to new buyers, not customers who purchased under the old terms. We bought these screen protectors based on the original agreement, and changing the conditions afterward does not make sense. This feels unfair and misleading to existing customers. Overall, the product itself is fine, but the policy change and lack of honoring original terms left a bad impression.

Wow just wow

Store is neat, easy to find items needed, quick check out.

convenient location, friendly and helpful staff. Will be back!