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Frequently Asked Questions About Best Buy Amherst
How do I check product availability at the Amherst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Amherst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Amherst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Amherst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3976 reviews)
paramdep s
August 06, 2025
1 out of 5
No body was helpful. Waited in store atleast 1 hour.
Response from Best Buy
August 06, 2025
Hello there!
We fully understand the importance of providing a friendly and attentive experience in store. In a situation like the one you have described, I would also reach out for support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #25282 in your message. You can find us here:
Facebook (https://bby.me/0rjigo), Twitter/X (https://bby.me/wdg0zf),
Instagram (https://bby.me/z6pxdq).
Sincerely,
^Ryan
Jesse S
August 05, 2025
1 out of 5
Stood around waiting to buy an iPad. I tried to talk to someone who said they couldn't help and waited some more. Then left.
Response from Best Buy
August 05, 2025
Hello, thank you for reaching out to us on Google to leave a review. I also like to know that my in store shopping trips will be fast and efficient, and that I will be able to ask questions before I make my actual purchase. Can you please reach out to us on Facebook (https://bby.me/qav4it), Twitter/X (https://bby.me/aisi57), or Instagram (https://bby.me/6pes4v) with more information about your experience? Please begin your message with "This is regarding my Google Review #24896".
Regards,
^ Josh
Anthony P
August 03, 2025
1 out of 5
I was just at Best Buy with the geek squad to have my laptop repaired with the warranty that I purchased when I bought the laptop and they tell me that before they send it out there is a $100 charge to backup the laptop because it might come back wiped and there might also be a charge for any software update that might need to be done. I feel 100% taken advantage of as this was never explained when they sold the warranty. THIS IS TOTALLY A BAIT AND SWITCH SCHEME!!! And a very bad way to do business. I asked “so you want me to spend $100 on a 2 year old laptop that might be worth $150 in what world does that make sense “ his response was if you put it that way it doesn’t. EXACTLY!! That’s why I bought the warranty! I will not be doing business with them again. And then I called customer service and they hung up on me. Nice Best Buy. Think about changing your name to worst buy with your true motto of we will take advantage of you and empty your pockets!
Response from Best Buy
August 03, 2025
Hello,
Thanks for sharing your experience with us. I can understand being told that you would need to pay for your data to be backed up or if software repairs are needed when you had thought this was covered, wouldn't be welcome news.
The full terms of the membership or protection plan should have been provided, when you made your purchased. They are also available here: https://bby.me/cgbf9v.
That said, I'd be happy to have our corporate team review this further with you. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ux1qye), Twitter/X (https://bby.me/99nzvk), or Instagram (https://bby.me/f17bul), we can begin that discussion. Please also refer to your "Google review #24052" in your message.
Sincerely,
^ Melissa
D S
August 01, 2025
1 out of 5
Terrible customer service, especially store management. Lots of staff standing around doing nothing, while customers wait in long lines for subpar service. A reminder why brick and mortar stores are dying.
Response from Best Buy
August 01, 2025
Hi there,
Thank you for leaving a review here on Google. This is far from the experience we want our customers to have when looking for assistance in store. I can understand expecting timely support.
If you require assistance, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms: Facebook (https://bby.me/z3cus9), Twitter/X (https://bby.me/w7wkoo), or Instagram (https://bby.me/le8r17).
Kindly mention the phrase “Google review #23408” when reaching out.
Regards,
^Ravi