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Frequently Asked Questions About Best Buy Champaign

How do I check product availability at the Champaign Best Buy?
How do I check my order status?
My local Champaign Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Champaign stores’ holiday hours?

Recent Reviews

4.2
(2419 reviews)
Derby R
January 17, 2025
1 out of 5
A family member went to Best Buy looking for a gift for me. I had recommended a cheap, functional projector. The Best Buy boys swindled her into a LOWER QUALITY projector at double the price she was willing to spend. They really sold it, saying it was one of the best when they’ve clearly never turned one on. Salesman told her she had 60 days to return if I didn’t like it, but the store policy is 14. So now I am stuck with a VANKYO brick that’s a pain to use and she’s out double the money she would’ve spent. Make sure you come to this Best Buy with research in hand, because these boys will say anything to get the purchase point up.
Response from Best Buy
January 18, 2025
Hello, Derby, Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64699203. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Google Review #64699203 Thanks, ^Ezra
Dustin B
January 03, 2025
2 out of 5
Stuff was in the wrong spot so I looked like an idiot when I went to the register. Then to they kept pushing add on sales on me that I had to decline over and over
Response from Best Buy
January 03, 2025
Hi, Dustin, Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64639368 as reference. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
Nicole B
December 26, 2024
5 out of 5
I had issues with my Sony Zeiss camera transferring videos and pictures to my Macbook Pro. I brought the camera into Best Buy Geek Squad for tech support, and Gabe Martin was very helpful! He was patient, pragmatic, efficient, and was able to fix the issue very quickly. Based on my experience, I would highly recommend Champaign Best Buy Geek Squad.
Michael J
December 19, 2024
5 out of 5
Great place to put purchase high quality new technology electronics at retail prices. The get it fast search option seems to be more accurate than other online&physical stores. If it says "one left in stock, that is usually 9/10 times correct. Kuddos on that one. The store is run very effectively and by a team of friendly knowledge customer care associates who are respectful, personable and for the most part are knowledgeable enough to answer question about products. Also a fan of their electronic account and receipt lookup should u create a best buy account. This is very handy if you loose a receipt and need to return the item u purchased however options on returns can depend on the type of product purchased and if their policy typically a reasonable fee will be charged but most other electronic stores charge a similar restocking fee. Recently I was VERY HAPPY that ended the ¢.10 fee per plastic bag that they had previously made consumers purchase atthe the POS. charged should you request for a plastic bag re

About Best Buy Champaign

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