Best Buy Champaign

On July 19, 2025 at 11 a.m. my two daughters and I came into this store to purchase my daughter an MacBook Pro for college. We were dropping her off for her first semester at school, she attends UIUC. She worked all summer to save up and she was coming in to see her hard work rewarded by buying her own computer. Sam helped her, and as she was checking out he told her she could try the Plus program for free for two months and if she liked it she would be charged after the two months. A manager stepped behind the register because we were having some issues, but got it figured out. Well when she gets back to her dorm and looks at the receipt she sees that Sam actually charged her for the program. On July 22, 2025, at 3:40pm she went back into the store to get it worked out. She spoke with Geo, the Geek Squad Supervisor, and Tim, the Sales Supervisor. She tried to politely explain what happened and was met with EXTREME rudeness, callousness, sarcasm, and lack of empathy. They told her she must have misunderstood Sam and refused to help her. When she asked for their employee number, they refused to give it to her. When she asked if they could contact Sam, they refused. When she pointed out that a manager was present during the transaction and asked if they could find out who they were and ask, they claimed it wasn’t a Manager. She told them the guy was dressed in all black and had an ear piece, Geo told her that could have been anyone. And refused to help her any further. I was on the phone with her the entire time and was so disappointed. We love 2 1/2 hours away and there is nothing I can do to help her. She plans to come in and return EVERYTHING! I have never seen such disregard for a customer. These people are just there to make a check, that’s it! When she asked what would happen to Sam and how could he just tell someone misinformation, Geo said Sam will simply get a “coaching conversation.” And when she walked off, Geo very loudly and sarcastically said “ Have a nice day.” She wasn’t walking out, she was heading to see if she could find the Manager that was there that day, so there was no need for him to say that. It was like he was baiting her, trying to get her to respond aggressively. I won’t rest until this is properly addressed. This is not how you treat someone. And I’m sure she’s not the only one they have done this to.

I reserved some time with the Genius Bar to get help with my iPhone. When I arrived a couple minutes late, instead of using the remaining appointment time to give me help, they insisted that I reschedule the appointment. Not helpful.

Geeks are amazing. Changed my battery for my iPhone and got it in a couple of hours!!!

Not best & not buy: high prices and poor assortment. Really friendly staff