Got the whole shabang, new TV ,mount, delivery ,and mounting services, these guys pulled up tried to tell me my exterior walls have no studs, left me with the mount and TV like it was my problem , I measured and knocked and found studs in seconds when they left. This is extremely frustrating and for the rate they charge for mounting makes me lose confidence in their installers abilities..now I'm mounting the TV on my own like a professional while the professionals "can't do it"
Response from Best Buy
March 26, 2026
Hello, and thank you for sharing your review. We are sorry to hear the TV installation didn't go as planned; however, we are truly glad to know you were able to get it mounted yourself!
To formally document your feedback, please feel free to reach out to uson Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 135009.
I recently purchased a Samsung Galaxy S26 Ultra from Best Buy online with the promotion of $700 for my trade in. After receiving my trade in I was only given $175. I called and no one can help me as they are not part of the trade in department. I sent emails and have not received any replies. I did receive a response to this review and the problem was corrected. While I appreciate that I shouldn't have to resort to that to get proper service. No complaints from the actual physical store. Everyone there was very helpful
Response from Best Buy
March 22, 2026
Hello, Paula,
We appreciate you taking the time to write to us regarding our Trade-In Program (https://bby.me/F6dTEs). This is not the experience we want for you. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/0aNHvD), X/Twitter (https://bby.me/pdROSw) or Facebook (https://www. https://bby.me/tK603e) with the details of your situation. Also add Google Review 133500. We look forward to hearing from you.
Did an Amazon pick up. Was handled quickly and efficiently.
Christopher F
March 03, 2026
It’s just not the same anymore/ they don’t carry the big variety in av equipment and the store seamed depressed…
Response from Best Buy
March 03, 2026
Hi, Christopher,
Thank you for leaving a review. This is far from the experience we want our customers to have when shopping in our stores.
We would be happy to help you find the product you are looking for. To get started, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/1t0gmt), Twitter/X (https://bby.me/y4syn5), or Instagram (https://bby.me/hy7cjp).
Please be sure to mention the phrase “Google review #125106” when reaching out.