Best Buy Champaign

Great service and on point with the geek squad

My roommate and I just moved in to Urbana, we were greeted with a coldly and cocky know it all attitude from Tim. My roommate tried making an exchange for her laptop that had a malfunctioning screen and they messed the exchange process. They were gonna make my roommate leave without the money and laptop. Despite having the best buy total membership and proof of purchase and return, with the receipt. Keep in mind the laptop was by the register. The employees kept doubting my roommate despite having done the “return” they messed up, not even 20 minutes ago at the front register. They messed up the exchange process and told them she had to wait 4-6 days for a money refund despite insisting for a laptop exchange. Thankfully Junior was able to come to a solution. However Tim’s attitude and a few other employees made the shopping experience horrible.

My iPhone gave me a message that the phone battery was unverified even though I had purchased the phone from a verified seller, and had never received the message for the past 4 years. I was relying on Best Buy's Geek Squad to replace the battery because the nearest Apple store was 2.5 hours away, but thanks to the terrible communication skills of their employees, I wasted 3 days on something that takes 3 hours. On day 1, employee #1 assured me twice that they could replace my iPhone battery if the warning message disappeared. About 30 minutes later, after I restarted my phone and the message went away, I asked employee #2 if he could check if the battery was in stock to which he claimed he "couldn't" without a clear explanation. If the battery wasn't in stock, he told me I'd have to wait at least 5 days until I could receive service again. He was also unable to give me even a rough estimate for the cost of repair. On day 2, I was denied service for being slightly late to my appointment, despite the Geek Squad having no customers getting service/in line. On day 3, I returned only to be met with employee #2 completely contradicting what I was told originally, saying that they couldn't change my battery because "once the message appears, even if it goes away we can't do anything about it." What?? I wasted several afternoons, and many gallons of gas because of unclear, and unreliable communication from Geek Squad's employees.

Very bad service. No proper communications on email or chat support. Tried calling the store but couldn't reach them.