I purchased a phone, didn't like the setup. I returned it and was told about a $45 'restocking fee'.... ARE YOU KIDDING ME?!!! DONT GET RIPPED OFF!! It's the Best Buy on Route 9 in Poughkeepsie...
Great store for electronics, appliances, computers and cell phones. Good prices too. I've bought a flat screen tv from here and a washing machine. I would recommend this store. Sales associate are very helpful.
While the Employees & "Floor Manager" are exceptional , Best Buys "policies" are one of the most "Dumb ass" routines I've ever encountered.. We brought back a 40'' Insignia (Best Buy Branded) TV that we purchased 2 years ago along with their 5 year extended warranty. First the screen had gone black while the sound continued on. Shortly the sound went out too. Since have added the warranty @ purchase I thought it would be replaced..NOT..! I was informed they they would have to send it out to be inspected , repaired and/ or replaced if warrented. That process is to take several weeks. The damn thing was < $ 150.oo @ purchase including the warranty. No "bedroom" TV for several weeks sounded crazy , so after consult with the floor manager , a offer of "purchase & return" of a "open box" loaner was agreed to. The "open box" supplied was purchased & could be returned once the original TV was returned or determined "not worth repair" & purchase price returned.. Once brought home & connected the "open box" unit wouldn't allow set-up to even start.. Great , I just bought another broken Flat screen.. Naturally , now pissed off , it was back to the store again. The floor manager saw us coming back & intervened replacing the open box w/ a "new" returnable unit.. Moral of the story... "Best Buys" extended warranties "AINT WORTH CRAP".. !