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Frequently Asked Questions About Best Buy Middletown

How do I check product availability at the Middletown Best Buy?
How do I check my order status?
My local Middletown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Middletown stores’ holiday hours?

Recent Reviews

4.1
(2848 reviews)
Joshua T
September 06, 2025
1 out of 5
Purchased all new kitchen appliances and washer and dryer. Still don’t have my fridge, support is off shored and will not connect you to the actual store. Delivery has been terrible. What ever happened to customer service?
jace
September 05, 2025
1 out of 5
placed an online order and said the estimated time was one hour. went in and they said another hour. after that, i called and they said ANOTHER hour so a total of 3. absolutely ridiculous. how hard can it be to hand me my item i PAID for?
Why
September 05, 2025
1 out of 5
The customer service none y phone or in person lack of professionalism is a stunning i don't know how they fine there help 1800
Response from Best Buy
September 05, 2025
Hello, Thank you for your feedback on your recent experience with our phone team. We strive to offer great customer service, and by your account we missed the mark. We'd like to hear more. Please send a private message on social media. Please include Review 39978 in your message. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport
ALFRED G
August 31, 2025
1 out of 5
Picked up my supposedly repaired tv from geek squad in Middletown NY. However the tv was wrapped up and when I got home I realized the legs (stand ) was missing. I tried to call 3 times and after wasting time trying to explain this to a computer (AI) I was transferred to Asia. …3 times No one at the Middletown branch would pick up. It’s an hour round trip. There were employees there when I picked my tv up but no One to pick the phone up. Lousy customer service

About Best Buy Middletown

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