Frequently Asked Questions About Best Buy Middletown
How do I check product availability at the Middletown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Middletown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Middletown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Middletown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2848 reviews)
Joshua T
September 06, 2025
1 out of 5
Purchased all new kitchen appliances and washer and dryer. Still don’t have my fridge, support is off shored and will not connect you to the actual store. Delivery has been terrible. What ever happened to customer service?
jace
September 05, 2025
1 out of 5
placed an online order and said the estimated time was one hour. went in and they said another hour. after that, i called and they said ANOTHER hour so a total of 3. absolutely ridiculous. how hard can it be to hand me my item i PAID for?
Why
September 05, 2025
1 out of 5
The customer service none y phone or in person lack of professionalism is a stunning i don't know how they fine there help 1800
Response from Best Buy
September 05, 2025
Hello,
Thank you for your feedback on your recent experience with our phone team. We strive to offer great customer service, and by your account we missed the mark. We'd like to hear more. Please send a private message on social media. Please include Review 39978 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
ALFRED G
August 31, 2025
1 out of 5
Picked up my supposedly repaired tv from geek squad in Middletown NY. However the tv was wrapped up and when I got home I realized the legs (stand ) was missing. I tried to call 3 times and after wasting time trying to explain this to a computer (AI) I was transferred to Asia. …3 times No one at the Middletown branch would pick up. It’s an hour round trip. There were employees there when I picked my tv up but no
One to pick the phone up. Lousy customer service