Beware if you order open box online. They list everything as excellent evening its not. Purchased a tv online as excellent geek squad certified and they confirmed available for pickup. Once arrived they first couldn't find it and then tried to deliver a model without any accessories such as the remote, connect box or mount, all of which is necessary for a tv to be used as a tv. They even marked the order as delivered so we had to go through the hassle of getting a refund rather than just canceling the order. Management doesn't care and will just offer you what they see online while telling you that the system auto rates all open box as excellent no matter what condition its in. Make sure you go to the store first and double check as they will try to scam you on online pickup.
Response from Best Buy
May 31, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience that you had and can understand your frustration with the TV not having the accessories included. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/eXMITD), Twitter/X (https://bby.me/Wmg5Bb), or Instagram (https://bby.me/r2zlP9) and mention your "Google review #159525," we'll be happy to look into this with you.
Esta tienda es mi favorita super recomiendada su gente y el servicio no fallan
Guys there are great really helpful