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Best Buy Rivertown Crossing
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Rivertown Crossing
How do I check product availability at the Rivertown Crossing Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivertown Crossing Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivertown Crossing stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivertown Crossing Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2528 reviews)
Eric F
August 10, 2025
5 out of 5
Associate William was one of the most helpful people I have had to work with at Best Buy. He was awesome and got me exactly the items I needed!
Deb E
August 07, 2025
5 out of 5
Ben at the Verizon center in this store is amazing! He went above and beyond to help my husband and I upgrade our phones and plans. He also transferred all our data over from our old phones for no charge. We highly recommend Ben!
Kim S
August 02, 2025
1 out of 5
Mason not super helpful! I’ll go talk to my carrier for help. Thought Best Buy was supposed to be the best, clearly they aren’t.
Response from Best Buy
August 02, 2025
Hello, Kim,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback. If you require additional assistance or support in the future, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #23742” when reaching out on social media.
Regards,
^Ruby
Trenton W
July 30, 2025
2 out of 5
I’ve been a loyal customer using the ZAGG lifetime warranty through Best Buy for years. Part of what made it great was being able to walk in, get a new screen protector, and have it installed—no extra charge. Now, suddenly, there’s a $7.99 installation fee, and I was never notified of this change—even as a paying TotalTech member. This review isn’t about the specific store, but the company as a whole. It’s frustrating to see a longtime benefit quietly taken away. Ironically, I could keep breaking the protectors and cost Best Buy more in replacements, but instead, I’m penalized for choosing to use the service responsibly. Disappointing move.
Response from Best Buy
July 30, 2025
Trenton,
As a My Best Buy Total Member, I can understand your frustration with being informed of a $7.99 installation service for your phone. Please know that though new terms and conditions are emailed at the time of renewal, we still understand that there are times in which a replacement screen qualifies for a free installation. Our support team would be happy to look into this for you. To do so, please send a private message to one of the following: Facebook (https://bby.me/ygfkmp), Twitter/X (https://bby.me/mkd0vg), or Instagram (https://bby.me/2zwzyh). Please state that you are responding to Google Review 22439 when sending your message.
Sincerely,
^Tina