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Best Buy Concord Pike
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Concord Pike
How do I check product availability at the Concord Pike Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Pike Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Pike stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Pike Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3963 reviews)
Lovedeep P
February 02, 2025
1 out of 5
I had a disappointing experience during my recent visit, and I truly hope that things can improve. I found it challenging to get assistance while I was looking for help, which made my shopping trip difficult. It seems like a better staff and management could really enhance the customer experience here.
Response from Best Buy
February 02, 2025
Hello,
Thanks for taking the time to share your feedback with us. I can understand needing help with your shopping visit, but not being able to find anyone to assist, isn't ideal. I'd be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also mention your "Google review 64768665" in your message.
Sincerely,
^Melissa
Kalea R
February 02, 2025
1 out of 5
Worst best buy ever, if there was a 0 star I would have left that. Went to trade in my laptop and i was having problems doing a factory reset and no one helped me. They said geek squad would do it for $100, like I wasn’t even getting that much for the trade in and they helped the person before me with resetting their trade in. They saw me struggling for 40 mins with no help, while workers were doing nothing.
Response from Best Buy
February 02, 2025
Hello, Kalea,
Thank you for reaching out to us here on Google and taking the time to share your experience. We understand how important excellent customer service can be, and know we would be sharing our experience as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64768630
regards,
^Brandon
Brendan K
January 30, 2025
5 out of 5
I needed a new phone and Elijah was amazing. This was in huge contrast to the disaster at the Verizon store just down the road. Elijah was very knowledgeable and explained the different options. I highly recommend seeing him if you need a phone.
Zart T
January 30, 2025
1 out of 5
Just bought an 128GB 11" Apple iPad Air M2 Wi-Fi Tablet. Paper bag not original apple bag. Terribly dirty for a gift that i already told the rep it is a gift!!
Response from Best Buy
January 30, 2025
Good Afternoon, Zart.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64754080" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey