Best Buy Levittown

I came in to repurchase the same Ring camera I previously owned, as the wind had damaged and blown away the one I had. I brought the original camera with me and asked Hazel not once, but three times, whether the new one was the exact same model. I made it very clear I only wanted a replacement of the same product. However, instead of confirming, she upsold me a $150 camera when I originally paid $50. The only noticeable difference between the two was the battery. I also asked if the mounting bracket and wall hook were the same, since I didn’t want to damage my wall again. She assured me they were but when I got home, I found out that wasn’t true. When I returned to the store to exchange it, her attitude was extremely unprofessional. My elderly father, who wasn’t feeling well, was with me, so I chose not to escalate the situation or ask for a manager. Despite the store being open and nearly empty, no one else was available to assist or answer questions. Hazel slammed the camera down on the counter while processing my return and said, “This is the bad version, but whatever.” I told her clearly — I prefer this one, and her personal opinion was not needed. Sales staff should never push products they don’t fully understand, especially when the customer knows exactly what they’re asking for. If a manager is reading this: You have hundreds of negative reviews online. Instead of sitting behind a computer replying to them, maybe focus on fixing the in-store experience, properly training your employees, and actually being present on the floor to ensure customers leave happy. Without customers, there are no employees and without employees doing their job well, your store’s reputation will continue to decline

Good selection of what i was looking for and staff is very helpful

The saleswoman in Levittown who assisted my elderly mother with choosing and buying a new refrigerator was very professional and patient. She was a pleasure. Before meeting her, we went to Home Depot and PC Richards, both in Levittown. Mom almost bought from the woman at Home Depot but the only one my mom liked was on clearance and they won't deliver and remove the old unit even if you offer money. The men were childish, disrespectful jerks. PC Richard's didnt have a saleswoman and the salesman was a childish, disrespectful jerk too. I dont know how these guys make a living. As a former saleswoman myself, Ive heard it for way too many years. Seriously. Honestly. Women HATE making large purchases from salesmen. Mom's new refrigerator was delivered yesterday and the old one removed and went very well.

They never have orders on time