Best Buy West Paterson

Here is the English translation of the review: > The experience in this store was completely mediocre. Customer service is terrible; they don't offer any kind of help, nor do they look for alternatives to resolve your questions or issues with the products. > Worst of all is the lack of transparency: the employees are assisting customers without any form of identification (no name tags or badges), and the manager is conspicuous by their absence, showing even less interest in stepping up or resolving the situation. > A store of this caliber shouldn't allow its staff to treat customers this way. I don't recommend it at all; look for other options where they actually value your money and your time. >

My experience here was disgusting and beyond disrespectful. Not only was an employee walking by me every 5 mins while I was on the phone with a relative getting info on an item that their staff was too busy talking to each other to help me with (and don’t worry dude, I wasn’t going to steal. Instead of walking by me every 5 mins to see what I was doing, you could have done your job and asked me if there anything you could have helped me with), I had a cashier stare at the item for a while that I was exchanging and she stared at the same spot too. I will be more than happy going another location for help.

Best Buy Leaders, (Store 468 - Woodland Park, NJ Store) I'm writing to recognize Liam Molero for outstanding customer service. Liam handled my grandfather and me with genuine, comforting care. He eased my grandfather's worry about a potential virus on his computer and clearly explained all the available service options. We truly felt like he cared and that we were in good hands. However, that's not even the main reason I want to recognize him. While Liam was going over our options, another customer approached him, angry, insisting he was missing a specific back piece from his computer. Liam handled it with calm, patience, and active listening — letting the visibly frustrated customer vent, then stepping in at the right moment to explain that the piece was actually there, just in the back of the computer. It was genuinely impressive to watch. I've led and trained teams for nine years, and the poise Liam showed — while still keeping us in the loop — reflected the professionalism and confidence of someone far more tenured. After the customer left, Liam was visibly shaken. We tried to lighten the mood with some humor, but honestly, no employee should have to deal with that kind of treatment. I wanted to make sure his composure and professionalism in that moment didn't go unnoticed. Thank you for your guidance and exemplifying poise under pressure, Liam.

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