Best Buy West Paterson

always helpful and friendly without being pushy

By far the worst customer service I have ever dealt with. It took 25 minutes for me to be recognized and greeted at the geek squad. Not ONE employee passing by even made eye contact with me or looked in my direction. I have no problem waiting and understand that it may be busy, but there were plenty of staff members sitting around chatting doing absolutely nothing. I had went in 5 weeks ago to bring my device into repair. They told me it would take no longer than 3 weeks, which was fine even if it took longer, as long as they had good communication- which they didn’t. The only reason I went to Best Buy to get it repaired was because I paid for a warranty but now I know I am never going to do that ever again. Anytime I called for an update about the device, I was pointed in various directions and it seemed like no one knew what they were talking about.. there was no tracking label at one point so I had thought my device gotten lost and they couldn’t tell me updates due to “privacy reasons”. Each employee had a different answer. My device had also been sent to an extra location which I was not aware of until going down a rabbit hole trying to find the tracking number. They also told me they would call when it was ready which they also did not do and I had only found out thru the tracker on their website that my device had made it back to the store.. I got it 2 days after it returned and still haven’t received a call or an email. However, when I went to get it, Connor was at the desk and was very efficient and nice… so shoutout to Connor. I’m usually not one to leave bad reviews, but this situation really aggravated and the horrible customer service made me feel it was necessary to write one. Do better!

I usually opt for store pickup here, and the experience is consistently top-notch. Every staff member I’ve encountered is upbeat, professional, and eager to help in any way they can. It’s such a pleasure walking into a place where the team is always friendly and efficient. Thank you all for making every visit smooth, helpful, and genuinely enjoyable!

The associated at this store, took care of us in the most professional way, we found everything we needed. And they're very friendly!