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Best Buy Staten Island
Services Offered
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Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3258 reviews)
fady m
April 25, 2026
4 out of 5
Nice
Yeme S
April 25, 2026
1 out of 5
The people here are rude, not helpfull at all and not knowledgeable about anything and everything looks sloppy in this store. I cant stand this store.
Response from Best Buy
April 25, 2026
Hello, Yeme,
Thank you for taking the time to reach out to us here and share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 145986.
Facebook (https://bby.me/d2ne1p)
Twitter/X (https://bby.me/mLMBZR)
Instagram (https://bby.me/A6kjpB)
We look forward to assisting you there.
Rashid E
April 13, 2026
1 out of 5
“I had a very disappointing experience at this Geek Squad location in staten island I’m 56 years old and always I buy insurance on washer and dryers this time they came in and they said they have to pay even it was under the warranty how are you and the entire process took far longer than I was originally told. There was little to no communication during the wait, and I had to follow up multiple times just to get updates.
What made things worse is that I was charged for a service that should have been covered under my protection plan/insurance. When I questioned this, the explanation I received was unclear and didn’t make sense. It felt like they either didn’t understand the coverage or weren’t being transparent about the charges.
Between the excessive delays and the unexpected costs, this experience was frustrating and not what I expect from a service I trusted. I strongly recommend double-checking your coverage and getting everything in writing before agreeing to any repairs here or what I could tell, you don’t even try to buy from Best Buy because their insurance is fraud
.
Response from Best Buy
April 13, 2026
Hello Rashid,
Thank you for your review. This does not align with the kind of experience we strive to provide our customers. Not having been explained what the charges were for is understandably disappointing and frustrating. We would appreciate the opportunity to follow up here and look into this as well as ensure it is documented and addressed.
Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/QaKdqz)
- Twitter/X (https://bby.me/KM4KXp)
- Instagram (https://bby.me/pz1TS1)
When reaching out, please reference your Google Review 141264.
Adil R
April 12, 2026
5 out of 5
Extremely helpful staff