Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3152 reviews)
Joseph P
August 20, 2025
1 out of 5
4 people said they would help then just walked away. Stood there 30 minutes. Take my business elsewhere
Response from Best Buy
August 20, 2025
Hello, Joseph,
Thanks for taking the time to leave a review here on Google. I can understand expecting to be assisted in a timely manner when visiting your local Best Buy.
If you require additional support, please send us a private message on social media. We would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Just mention the phrase “Google review #32265” when reaching out.
Regards,
^Ravi
Ewoww
August 18, 2025
3 out of 5
Needs more help on the floor to answer customer questions
Response from Best Buy
August 18, 2025
Hello.
I can definitely understand needing or wanting more assistance while visiting our store. If you have any questions or need any assistance, please send us a message on Facebook (https://bby.me/wa494c), Twitter/X (https://bby.me/bifka6), or Instagram (https://bby.me/n2d7h5).
Best,
^Allison
Sharon K
August 15, 2025
1 out of 5
What mess of a store. Service is so slow. And when I bought my kid a toy that a full stack of it had the price written 8.99 and they decided to charge 16 because they claim it was a mistake. Instead of honoring the mistake they just offered a refund but my kid was too invested. Not cool
Response from Best Buy
August 15, 2025
Hello Sharon,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/ye54lf), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 29866.
Thanks,
^ Vanessa