it is impossible to speak to a person at the store, the phone # takes you to some AI trash then a rando in a call center
Response from Best Buy
April 30, 2026
Hi Jim,
Thank you for your review. We appreciate your desire to speak to someone in one of our local stores. While our in store agents are focused on customers shopping in person, our phone support team is equipped to handle most concerns over the phone. For item pricing and availability, https://bby.me/jYKNZD is your best source.
TO formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 147268.
Harlan with the qeek squad was amazing !! Beyond amazing . My sons iphone was ran over doing a good deed and I bought him a new one , we had extreme difficulty recovering his old Apple ID and even more difficulty creating a new one . Harlan Got my son a new Apple ID within 20 minutes , we are beyond thankful he’s made our day for sure . Thank you Harlan . I recommend 10/10!!
A family member was being scammed in the "send me money and I will send you 2.5 million dollars". While there were cards bought in other places he came to Springfield Best Buy for Razor cards. An employee there sold him $1400 in $50 cards. Apparently store policy only allows 3 cards to be purchased in 1 transaction so the cashier completed 1 transaction and then another until he had $1400 in cards. This should have been a huge red flag to this cashier!! A manager should have been paged. And this should never have been allowed to happen.
Response from Best Buy
April 11, 2026
Hey there, Sally,
We understand your concerns surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/RpA656), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #140719"
Sold me a "brand new 75" Samsung?" TV that had a flaw in the screen and refused to do anything to correct it. I think they sold me a display model that was bad and they wanted to get rid of it. If you shop there be careful and check everything before leaving the store or be prepared for a long fight that you will not win! This is one of the worst places in Springfield to shop at "be carful if you shop here" you have been warned!
Response from Best Buy
April 07, 2026
Thank you for sharing your feedback with us, Wayne. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/CmU6P5), X/Twitter (https://bby.me/1X0MBv) or Facebook (https://www. https://bby.me/HOL6wX) with the full details of your experience. Also add Google Review 139395. We look forward to hearing from you.