Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2202 reviews)
Wayne B
April 07, 2026
1 out of 5
Sold me a "brand new 75" Samsung?" TV that had a flaw in the screen and refused to do anything to correct it. I think they sold me a display model that was bad and they wanted to get rid of it. If you shop there be careful and check everything before leaving the store or be prepared for a long fight that you will not win! This is one of the worst places in Springfield to shop at "be carful if you shop here" you have been warned!
Response from Best Buy
April 07, 2026
Thank you for sharing your feedback with us, Wayne. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/CmU6P5), X/Twitter (https://bby.me/1X0MBv) or Facebook (https://www. https://bby.me/HOL6wX) with the full details of your experience. Also add Google Review 139395. We look forward to hearing from you.
Whyte W
April 03, 2026
3 out of 5
Cashier offered me a chair when my legs nearly buckled and dropped me due to a medical condition. The store had just opened and empty of all but less than 5 shoppers.
I told the clerk that if I sat inside I would not be able to get up for a couple of hours. While I was thankful he asked about getting me to the chair, I wish he had asked if I needed help to my car. Those little things go a long way with me.
Response from Best Buy
April 03, 2026
Hello,
Thank you for the review. We understand your concern with not receiving help to you car.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 138010
Tasha W
April 01, 2026
5 out of 5
Very clean store. Helpful staff.
J L
March 27, 2026
5 out of 5
They have good inventory and love the geek squad. They honor their warranties.