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Best Buy Union
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4739 reviews)
Ahmad P
March 12, 2025
2 out of 5
I went to Best buy to buy a new gang for my Nintendo switch. However, the selection was short.
Response from Best Buy
March 13, 2025
Hello, Ahmad,
Thanks for reaching out and providing your feedback. We are saddened to hear that you were unable to find the item you needed. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64920254". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Razzamatrazz
March 12, 2025
4 out of 5
I ordered an XBOX from this Best Buy, and they used a third party delivery site (Roadie) to ship it. The package I got two days later (although it should’ve been one) contained a random assortment of items. I went to the physical store to resolve this issue, and the manager Andrea was very helpful. She explained that the package had been tampered with by the Roadie driver as it was sealed by tape that Best Buy did not use and clearly gave me the next steps to follow.
In other words, be careful if you’re getting products shipped, but the in-store staff is very helpful.
EdmondEnterprises G
March 12, 2025
5 out of 5
Quick service in and out. Time is 💰
Edwin R
March 05, 2025
1 out of 5
Best buy isn't what it used to be. Went in looking for a product advertised on their website. And product was no where to be found. Also no employees in that area to ask for assistance. Just left and ordered product from somewhere else online. Got it the next day!
Response from Best Buy
March 05, 2025
Hello, Edwin,
Thanks for reaching out and providing your feedback. Trying to purchase an advertised item should be easy, so I can understand your disappointment when it is not available. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64893380". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron