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Best Buy Union
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(4711 reviews)
Heber P
February 09, 2025
5 out of 5
Variedade e bom preço.
Ayan B
February 01, 2025
5 out of 5
Bought a TV online then went to the store for pick up. Apparently, I arrived early so the TV was not ready but they pulled it for me anyway. Super helpful team! Ended up buying a few other things while I was there and they kept the TV up front for me. Great experience.
Daniel S
January 31, 2025
1 out of 5
AWFUL JUST AWFUL.
The Geek Squad team members in this location were horrendous. I brought in my PC at the beginning of 2024 to get it repaired/upgrade parts on it. When I did the first set of repairs they were fine; a few months later, I decided I wanted to upgrade even more to max out my performance.
I brought my PC in at the end of May of 2024, and was completely devastated after the work they put into my machine. They made it non-functional and completely wasted my time and money. They were not willing to hear me OR help me out and the store manager at the time was very disrespectful. Ended up taking my device to a different location where they took time diagnosing issues in which included parts that THIS location installed that were either faulty or damaged.
I have not visited this location since the incident occurred. Absolutely terrible service and appreciation for guests.
Response from Best Buy
January 31, 2025
Hello, Daniel,
Thank you for your feedback on Google my Business. Having issues with getting service to computer is frustrating. We would like to hear about your Geek Squad experience, here at the corporate office. Feel free to reach out through social media with the links provided. Please mention "Google Review 64756551" when you are reaching out. Provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
janine b
January 28, 2025
5 out of 5
This review is for the stereo installation department of Best Buy.
Fabian and Lesean were both wonderful, answering all my questions and steering me to the right stereo for me.
Initially I bought an open box stereo and Fabio told me to bring it in to check if all parts were there-unfortunately there was a part missing but I was glad they had advised me to bring the item by and was able to get credit for the new stereo right at the service desk so everything worked out perfectly.
Thank you, Best Buy, for such good employees!