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Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Union
How do I check product availability at the Union Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Union Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Union stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Union Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4961 reviews)
Martin C
October 06, 2025
1 out of 5
I went there with my mother and she wanted to buy a laptop. Eager to buy at the day of visit, we had only a couple questions. One of the workers in the electronics department greeted us. Then we asked him a question, and he went back to his counter along with the other guys after telling us to give him a couple minutes. There my mother and I were waiting to get help from someone. 5 min passed and they were all there behind their counter not doing absolutely anything. I told her let’s go and we went to P.C. Richardson. They are not really about business but only their to clock in their hours. Terrible experience.
Response from Best Buy
October 06, 2025
Hello. Not receiving the proper assistance or answers to your questions is concerning, and we appreciate you taking the time to bring this to our attention. If you require any assistance or would like to get this documented, please reach out to us on Facebook (https://bby.me/zl4xmf), Twitter/X (https://bby.me/so2s2q), or Instagram (https://bby.me/nj8ibm) and include Google Review number 52341. Thanks!
Osei A
October 06, 2025
5 out of 5
A normal Best Buy experience, the restroom sign could do with an arrow showing which direction it is in. Had to use the restroom and saw the sign but had to ask where it was. Fair to say the sign was vague.
Hector L
September 29, 2025
4 out of 5
Helpful bunch
DarraihasA
September 27, 2025
4 out of 5
I love the devices and they work great