One of the employees asked if I wanted to sign up for a "free rewards card that was not a credit card" and proceeded to ask to see my license and to enter my social security number. When I asked why would he need my SSN and if it's a credit card, he claimed it was not. It gave me an icky feeling like I was being scammed. I'm 100% sure that's illegal to lie to get people to sign up for a credit card. Please beware of this store!
Christina I
April 19, 2026
🤬🛑Extremely disappointing experience at this Best Buy in New Jersey. I drove from Brooklyn, wasting time (3+ hours on Sunday), gas, and tolls, only to not get what I ordered.
The screen I purchased was listed as “excellent condition” with all original parts, but in-store it was labeled “good” and missing key items, including a $100+ power cable, screws, and other accessories.
Staff were unhelpful and unprofessional. They claimed the screen was tested but couldn’t explain how without a power cable or show that it actually worked. No discount, no solution, no accountability.
❌Total waste of time — avoid this store.❌
Response from Best Buy
April 20, 2026
Good morning,
Thanks for taking the time to share your experience with us. We understand driving so far expecting to get your item in excellent condition, as ordered, only to find it was in a lesser one, wouldn't be welcome news. We'd like to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/NnuZGh), Twitter/X (https://bby.me/EjNiXz), or Instagram (https://bby.me/ZEQgWw). Please also mention your "Google review #143991" in your message.
Las personas que me atendieron fueron pacientes y amables además me dieron solución a lo que estaba buescando