Frequently Asked Questions About Best Buy East Hanover
How do I check product availability at the East Hanover Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Hanover Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Hanover stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Hanover Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2315 reviews)
Emilia H
April 13, 2025
3 out of 5
No specialized sellers, I couldn’t physically see what I was looking for
Kimberly B
April 13, 2025
5 out of 5
My experience with the Geek Squad is always pleasant. They have never failede yet👍🏽
Ross L
April 10, 2025
5 out of 5
Super helpful staff, who are present but not pushy. One of the few places left where you can look at an entire segment of technology in-person before buying.
Jacqueline S
April 08, 2025
1 out of 5
The worst store ever ... I am still amazed at how they are still open. Bought a new Google phone $500, It was broken out of the box and they did not stand behind the purchase at all. After a year of calls to their corporate we were told to call Google. Google was not much better ... So stuck with a broken $500 phone. Would never shop here again. It won't be long until they are gone with service like this.
Response from Best Buy
April 08, 2025
Hello, Jacqueline,
Thank you for leaving us a review. As a consumer myself, I understand the importance of having reliable support for your Google phone, particularly considering the considerable investment you have made in it. We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #65021754" when reaching out via social media.
Thank you,
^Ruby