Best Buy Secaucus

DO NOT SHOP HERE!! COMPLETE WASTE OF PEOPLE’S TIME AND MONEY!! Horrible!!! I don’t recommend buying anything from this BestBuy! They cancelled my delivery minutes before it was supposedly arriving and put me in the back of the line again, said the next time they can come is in a week after I already waited for a week for their first appointment and took time off to wait for this delivery! Ridiculous! TWO WEEKS to get my order delivered from them!!! The manager is not there on the weekends, the rep is not sure what day they’ll be in next… so good luck catching them! DO NOT SHOP HERE!! IN RESPONSE to the comment from BestBuy: As a customer I waited in line for days, and when I reached my time you told me to go back to the begging of the line and wait again because YOU had a problem, as if I didn’t just wait for my turn this whole time. I had to rearrange my schedule and my house for this delivery, unmount stuff etc. etc. NO BUSINESS DOES THIS! I contacted your reps and they told me two completely different elaborate stories about what happened to my delivery and my item, and I am certain both of them lied, neither one could make it even close to right. Never again!

Incomplete Delivery + Approved Refund Reversed I purchased a camera kit from Best Buy that was supposed to include both a camera body and a lens. I only received the lens. I contacted Best Buy immediately. After reviewing the case, Best Buy acknowledged the incomplete delivery and initiated a refund on January 26 due to the missing camera body. I followed all instructions provided, including visiting a store and submitting photos to the investigation team. However, this store refused to accept the item, stating that incomplete packages are classified as “damaged items” and cannot be returned. And there was no way for me to do the online return either. Weeks later, I was informed that the refund was internally rejected by the backend team, and I was told that the return window had passed — even though the refund had already been approved earlier. I was also advised to contact the manufacturer for warranty service, despite the fact that I never received the camera body. This experience has been extremely frustrating and disappointing. The issue here is not only a return — it is a failure to deliver the purchased product and a failure to honor an approved refund. I am leaving this review in hopes that someone from Best Buy’s corporate or executive customer relations team will review this case and resolve it properly.

They always have what we need!!

By the time I arrived, my order was ready and I was in and out in less than 5 minutes