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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Brick
How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3118 reviews)
Christine K
August 19, 2025
5 out of 5
Stephen P.: Store # 475 - Manager and Customer Service all in one!
I wanted to say how wonderful Stephen was in resolving my issue. I am a total tech member for 15 years. Just about when it first started. In addition, I buy products all the time at Best Buy, including Christmas gift gifts and birthday gifts.
Not only is Stephen just plain nice, and sincere, he is an expert in his field. He is very knowledgeable.
Today: outstanding, helpful, and went over and above the call of duty. He is a Manager in tge true sense.
Your good judment in hiring a nice person who is knowledgeable, to help we Customers, in our goals, is evident. Thank you.
Steven U
August 16, 2025
2 out of 5
I generally like Best Buy, but this location was having a bad day. Very poor service. Lots of employees milling about but none seemed want to go out of their way to assist. Probably because I was looking at sale items. Ultimately, I ordered online and picked up at their Manalapan location.
zackary f
August 15, 2025
1 out of 5
Worst phone system in the entire world… pick up the Gd phone
Response from Best Buy
August 15, 2025
Hello, Zackary,
Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one, especially given your attempt to receive assistance over the phone. We appreciate your feedback and would like to offer further support. Please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #29755” when reaching out on social media.
Thank you,
^Ruby
Dan B
August 13, 2025
5 out of 5
Staff is great, always helpful and friendly. I get most of my electronics here and will continue to.