How do I check product availability at the Brick Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brick Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brick stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brick Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3163 reviews)
David B
November 23, 2025
5 out of 5
Nice clean and alot of associates looking to help
Jaymin P
November 20, 2025
1 out of 5
This has been the worst experience for me. I just purchased an open box EXCELLENT tv. This so called excellent condition TV was missing the remote, the stand and had a dent on the side. Every time I would call to get this fixed I was routed to the online support who were practically useless. I spent 2 hours and a $100 to go pick up this TV since they wouldn’t deliver it and now I have to return it and am going to lose money because of their incompetence.
Response from Best Buy
November 20, 2025
Hello, Jaymin.
We understand the frustration when your purchase does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/0cswee), Twitter/X (https://bby.me/1muj30), or Instagram (https://bby.me/8589wy), and mention your Google review, 71924.
R&D S
November 19, 2025
5 out of 5
Very good service all staff knowledgeable in their department.
85"tv flawless delivery and installation.
Installation went well very professional.
David F
November 19, 2025
5 out of 5
Always a pleasure to shop , helpful, professional. Had issue with ne LG tv . No hassle on returning. Replaced tv with new Samsung TV.