Best Buy Lynnwood

Heads up they won't price match the manufacturer's website nor Amazon if the seller on Amazon IS the manufacturer. Almost like they just DON'T actually price match...

Expensive

Today was a terrible day, and the experience was even worse. Their refund policy is absolutely awful. We had to exchange the item because Best Buy only offers store credit; no refunds, even if you have all sorts of paid memberships or whatever. So, we ended up buying a brand we didn't plan on because the laptops I wanted were out of stock. We had to get a more expensive one. Yeah, we got better specs, but it was still a pointless waste of money. It's not a happy customer experience when you don't get what you want, even after spending money, right? When I asked if there was any way to get Razer laptops, one of the employees said, "It's not magic to make it available, lol." So, I told him to get a manager because talking to these kinds of employees is a waste of time. Being professional is a skill and requires manners, which they don't have. I don't want to name names, but yeah, they're out there. Daniel and I had a good chat where I was a bit firm about my refund, and he listened patiently, even though they all lack technical knowledge about gaming computers and gamers' specific needs, which is fine by me. Anyway, I've bought another one now. Let's see how it goes.

I was helped by Declan, his customer service was top teir, he asked if I had a rewards number, and then addressed me by name and said it was nice to meet me, and he asked if I would like to buy a warranty, and informed me of the benefits. He was kind and informative. This man deserves a raise or something. Thank you Declan, hope you see this