Best Buy Lynnwood

Very friendly and very helpful back in the electronics section when I was picking out a brand new Desktop/Monitor/Keyboard 👌

Best Buy Corporate has lied to me several times. My refrigerator died and on July 9th I purchased a new one with the promise it would be delivered on Tuesday July 14. Received instructions on delivery time followed by message I needed to reschedule appointment. Lie #1. I called and was told driver was sick. Lie #2. I called back and was told refrigerator did not reach warehouse before driver left for delivery. Lie #3. I was told at time of purchase it was already at their warehouse. I received instructions it would be delivered today Wednesday followed by another text I need to reschedule. I called again and text says delivery is scheduled for tomorrow Thursday July 16th. Corporate said they would escalate issue and call me back. Lie #4. I have also been a Best Buy Total member for years but after this experience I think it’s time to cancel. They obviously will say anything to get a sale and then wash their hands of it by hiring third party delivery service who are unreliable. Still waiting for call and refrigerator. Best Buy you should do better by your customers. Update. Best Buy contacted me to reschedule delivery of refrigerator for the 4th time for July 21st which was unacceptable plus how could I believe they would not push it back again. I canceled order and my Best Buy Total membership because the cost does not outweigh the so called benefits. Paying for delivery that keeps getting pushed back is ridiculous. I called Lowe’s and they delivered it today as promised within 24 hours. Yes it cost me a little more money but like most people we will gladly pay for good service.

My son’s car audio display stopped working. The unit had been installed over three years ago, and the car had been parked most of that time. Unsure what to do, I visited the Lynnwood, WA store, where the staff kindly helped me locate the receipt and directed me to the Northgate location for a quick resolution. At Northgate, Thomas (GM) had Alex take a look at the car. Alex was incredibly friendly, immediately got to work, explained the issue clearly, and took full ownership of fixing it. To my surprise, Best Buy didn’t charge me anything. In today’s world of online shopping and doorstep deliveries, this experience reminded me how valuable genuine customer service and human interaction can be. The Best Buy team made me feel heard, valued, and cared for. Thank you!

Great service and big store