seldom shop at a Best Buy. In fact I have only been to 2 locations. The staff was eager to look at my phone problem and answer my questions. But more excited about getting to sell a new phone and plan. These cell phones are pricey here as well
Response from Best Buy
April 24, 2026
Hello.
We always want our customers to have a pressure-free experience while shopping with us. If you still have questions about your phone, or getting a new one, please reach out to us on one of the social media platforms below. Be sure to also reference your review number, 145448, in your message. Thank you for your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Guy in the back at the laptop section was rude and condescending. We asked him one question about a surface pro and he was acting like I asked him to handover his life savings.
Response from Best Buy
April 24, 2026
Hello,
Thank you for the review. We never want to make our customers feel like they can't receive help in the stores. We strive to maintain a professional atmosphere.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 145408
Staff is very aggressive and comes up to you even when you want to shop undisturbed. Don't stock a lot of stuff in store anymore so you have to online order, come to the storefront, and then decide if what was delivered is what you actually wanted.
Not very well organized, only person to ask for help is the person at the front. When you do find someone to help, they don't have much product knowledge. Find a speciality store for your needs instead
Response from Best Buy
April 14, 2026
Hello,
Thanks for taking the time to review your recent visit to our store. We understand not being able to easily find the products or assistance that you needed, isn't ideal.
If you can send a private message on one of our social media platforms, Facebook (https://bby.me/sjYZcu), Twitter/X (https://bby.me/XfrjYR), or Instagram (https://bby.me/iI2ynt), we'd be happy to review this further with you. Please also mention your "Google review #141638" in your message.