Frequently Asked Questions About Best Buy Long Island City
How do I check product availability at the Long Island City Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Long Island City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Long Island City stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Long Island City Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(7515 reviews)
E. S
July 24, 2025
5 out of 5
Excellent customer service and good quality products.
A M
July 21, 2025
2 out of 5
Hard to find anyIne to help while walking in their store. Poor customer service.
Response from Best Buy
July 21, 2025
Hello,
Thanks for sharing this with us. I know it can be important to be able to find someone who can assist with a purchase, and not being able to locate anyone, isn't an ideal shopping experience. I'd like to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/vuwngd), Twitter/X (https://bby.me/dd2gwy), or Instagram (https://bby.me/8vvrz5), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also include a mention of your "Google review #18487" in your message to us.
Sincerely,
^ Melissa