Place is big, has a lot of stuff but it's hard to find someone if you can't find what you're looking for. I needed a small appliance, I couldn't find the person, went into audio section, who sent me to another section who sent me to a cashier area where I had to wait until someone showed up. I also had an online order. I called to make sure it was there. They said pickup at customer service, so I waited there until someone showed up, then they told me no, go to the regular cashier for online pickup.
Worst buying experience new tv with no remote control and I had to buy universal remote for $30 .
Response from Best Buy
May 01, 2026
Hello, Adam,
Thanks for your review. It can be frustrating when your new TV did not come with a remote. If you'd like to formally document your review, please reach out to our team on social media. Please mention Google Review 147871 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
There is a lovely staff member named Anita who is sincerely kind, never pushy, indefatigable and not judgmental with high-maintenance customers who ask an inordinate number of questions, some of which are not pertinent. She is an example to many in our society.