Best Buy Long Island City

I'm writing this negative star review for the Best Buy location in Long Island City, Union Square, and 231st street Broadway in the Bronx. Incredibly incompetent and uninformed amout of professionalism and product knowledge (rather, lack of product knowledge) was displayed. Inaccurate return information provided. Wildly inconsistent attempts at customer service in-store and over the phone (while in-store). Unnecessary shenanigans and drama across three Best Buy stores across three boroughs. I attempted to purchase a 65 inch TCL QM6K series TV open box fair condition. I didn't know fair condition means NO box, remote, power cable, or stand - just the TV thick in bubble wrap. After making a fuss I was provided with a power cable and remote. Upon making it home I attempted to connect the power cable - it didn't fit. So I had to go to Best Buy in the Bronx to get a power cable that fit. The next morning I started an order for stands for the TV on Amazon. Amazon said to check the model number to ensure fit. When I checked the model of TV, I realized I had a 55 inch QM5K TV - wrong size and wrong class. That afternoon I visited the Union Square store and explained my situation. Union Square staff said I can bring the TV back to ANY Best Buy. The next day I brought the TV to the Bronx store since it was the closest and easiest to get to from my apartment. After getting the TV all the way there (multiple friends and family members driving me around because I don't my car), I was told that Best Buy Bronx CANNOT accept the TV. What? Union Square said I could bring it to any Best Buy. Well Union Square was inaccurate. So now I had to scramble and find a ride back for me and my TV to my apartment. While at the Bronx Best Buy I called Best Buy on the phone to get resolution. I was put on hold across two representatives for over 20 minutes with no clear resolution so I hung up. Finally after several days and getting access to a dedicated car, I took the TV back to Long Island City Queens to return the TV. No apology. No accountability. Just gimme your money and take what we give you. Well no more of that Best Buy. You have lost a customer indefinitely. I will not recommend you for anything to anyone. The advice I would give is to stay away and find some other retail. Walmart. Amazon. PC Richard and Son. Just not Best Buy.

The computer specialist is very helpful. They have a good selection of computers.

Nice location with fantastic customer service

We had a very disappointing experience with Best Buy. We recently purchased a TV from them, and it turned out to be defective shortly after bringing it home. When we contacted customer service expecting a straightforward replacement, we were met with resistance and unhelpful responses. Instead of standing behind their product, they made the process difficult and refused to replace the faulty TV. For a company of this size, I expected much better customer support and accountability. We would not recommend buying electronics from here if you expect reliable service after your purchase. Very frustrating experience.