Best Buy Newport News

No one I asked would help me. Just pointed in directions even after being told I need help. Seems more like a hang out for kids than a business.

Customer service was terrible . The salesman by the tv section are way to pushy . I literally had $2000 in items already in the cart and they tried to continue to upsell me and his whole attitude changed when I wouldn’t spend more . Following that the tv was broken so I had to return it (per Samsung tech support ) and when I got to the store they made me unload the 75 inch tv by myself …. Then they couldn’t fine another model like mine after walking around the store at snail speed so I had to drive all the way to Williamsburg to get the replacement . The Williamsburg location was great but this location just wasn’t it for me and it’s truly disappointing. As someone who has a career in sales those guys should not be on the floor

Quick pickup. Easy ordering.

From the moment my wife and I rolled up to the car audio installation bay we were greeted with smiles and professionalism we came to this location for their car audio installation bay, came here in 2014 while I was in the military had an amp and speakers installed in a 2014 Mazda 3SGT and for over 10+ years if anything went wrong with it any kind of work needed; if the speakers were blown they stood behind the warranty work Even in different states such as Illinois and California. That said unfortunately in 2024 I was rear ended The vehicle was totaled beyond repair and apparently so was the stereo system the dual 12 inch ported speaker box the amp thank God I bought a warranty thank God for this Best Buy thanks to the techs who work in the car audio installation Bay they truly go above and beyond for their clients the rep set the equipment out tested it thoroughly, and in my eyes, is truly setting the bar for excellence when it comes to regards to customer service, he pulled my car up. He took the amp. He took the speakers. He tested him very thoroughly testing to make sure that when I went to claim for the warranty through Best Buy, that there would be no problem no charge. I have to say out of the many years that I’ve been coming to Best Buy 20+ years they stand behind their warranties when other companies say will give you this and we promise you that Best Buy delivers they honor their word they honor their contracts. They honor their warranty and they honor the work behind it. I’ve had speaker boxes and subs and amplifiers put into several different cars in different states. They have always honored the work I I’ve never seen a company honor the work in the warranty as good as Best Buy does and that’s why all these years I keep coming back I’ve had products speaker boxes, amplifiers, installed, in other states while on active duty military to be stationed in another state and Best Buy still honor the warranty Miguel Best Buy tech in Schaumburg, Illinois who did the final test let us know since we were already here and had the equipment and it failed the test that we should pull around to the front and talk to either customer service or geek squad to have them do the warranty claim which is what my wife and I did we pulled the car around to the front of the store And when we walked into the front end of the store as the car audio installation bay is in the rear of the store. Once the sliding doors opened we were greeted by a host, the location is very clean smelled good floors were free of debris seems to me as though the store and its employees are very efficient very professional friendly and they’re willingness to help goes far above what my expectations were this store is running as a very well oiled machine. All the agents or representatives seemed fairly happy and everybody seemed willing to go above and beyond.the customer service was truly setting the bar for excellence. Major shout out to Miguel auto tech; Awais Ahmed geek squadservices; & Chris Sass you gentlemen are truly setting the bar for excellence when it comes to regards to customer service you gentlemen truly went above and beyond to help my family truly grateful for you going well above and beyond my expectations you were able to help me get the warranty claim brand new equipment. May God bless you for your willingness to love your neighbor as you love yourself!!!