Frequently Asked Questions About Best Buy Newport News
How do I check product availability at the Newport News Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Newport News Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Newport News stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Newport News Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5007 reviews)
Nomad C
September 21, 2025
1 out of 5
I've been coming to this store since it was comp USA. Half the kids weren't even born yet. It's really sad that all their items that they store in little glass containers under shelves locked away are just easily thrown around mismanaged in a pile. When they go to dig your stuff out. They pushed everything out of the way half of stuff they just toss. Its as if I really don't care about the product they sell regardless of how they store it either or have any regard about the company's product whatsoever. I guess they're just there for the check right just that payment. Who cares about the company. What really gets me is that if you come there to purchase an item and you give them a display sheet. They will turn to you and say oh we don't have this item. But we have the next step down. Now if I ran a company and I didn't have these items. I wouldn't keep a 10 stack of slips hanging on the wall. But I guess " Aiden" like you said yourself my man you didn't buy it yet. So what does it matter. I won't be coming back. You can throw that T9 blank slip right back on the wall for somebody else to get denied. Thanks "Aiden" for the great experience.
Response from Best Buy
September 21, 2025
Good Afternoon.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience while shopping with us recently. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #46102" for reference. You can find us here:
Twitter(X):
https://bby.me/148i5d
Facebook:
https://bby.me/61izs7
Instagram:
https://bby.me/ywvcs4.
Cyrous B
September 18, 2025
5 out of 5
Bought a laptop from here, was quick and easy. Helpful workers but not over bearing.
Tati H
September 14, 2025
5 out of 5
Actually one of the nicest Best Buys I've ever been in very sleek and has a flowing layout
Nia W
September 14, 2025
5 out of 5
Had a great experience with the staff here especially Casey at Geek Squad.