Best Buy Newport News

Update - I had to return to the store for the 3rd time because the laptop I picked up was a 14 inch not a 16inch. I had to spend an extra $213.00 for what was available. Kathy was very nice & customer service as well as the store mgr. This has been an expensive inconvenience. Update: I went to the Jefferson store this morning to explain my experience with the incorrect purchase. Arthur at customer service was extremely professional and courteous except one thing. I asked to speak to the store manager to resolve. It wasn’t good to hear Arthur mentioned to me that the store manager wanted to know what did I want the manager to do for me. That was very unpleasant. Arthur looked in the system to see if the laptop I requested yesterday was available in Williamsburg. I was showing that it was. Arthur stated in his system it wasnt available, however it still showed “1” left yesterday which is why Aiden suggested I pick up the laptop from Williamsburg. Today it also still showed 1 laptop left in Williamsburg on the website. The store manager took time to look into my issue & help get another laptop that was available & $50.00 extra. I offered to pay the extra however the store manager declined. I also asked the manager if he could contact Williamsburg store & he stated he couldn’t. Aiden also mentioned this yesterday & stated that they do not have a phone number. I will contact Best Buy to confirm this. The mgr did mention copilot as a processor Microsoft Co Pilot is not a processor - it is an AI assistant. The Intel core 7 is single core & Ryzen is multicore processor good for AI & my programming & other needs. If I need to return I will. I know the manager may not understand the techs of processor but he was very courteous, kind & handled the situation very professionally. I needed a new laptop today - My Envy no longer works & I wanted something similar. The laptop that I wanted was “HP - OmniBook X Flip 2-in-1 16" 2K Touch-Screen Laptop” that I saw online. I spoke to Aiden who was very nice & has great customer service. Aiden was nice enough to show me the flip of the laptop on display to make sure I purchased the correct one. Aiden also showed me the different displays between laptops. When I get to the register, I confirmed on the display screen the laptop was the exact laptop I requested. Unfortunately this location did not have this item. Aiden suggested I purchase the item at this store & pick the item up at the Williamsburg store 15 mins away. It was extremely windy & cold. Williamsburg only had 1 left so I purchased the item at NN store & drove to Williamsburg to pick up the laptop. When I returned home & opened the box, the laptop was not what I asked for with Aiden. The laptop I picked up was “HP - OmniBook 5 - Copilot+ PC - 16" 2K OLED Touch-Screen Laptop” I only knew that by looking up the model # on the laptop. The receipt doesn’t indicate the type of laptop that was purchased only the price. When I checked my order history via email it confirms the wrong order was placed. Both laptops have the same price & this is a 3 day deal I do not want to miss. The laptop that I requested is still available at Williamsburg as of right now. I have to take another trip tomorrow to both stores to resolve this. I hope the laptop is still available. This is an inconvenience for me since I live 35 minutes away from Williamsburg.

Umur and Chinaya were so nice and helpful! I was able to get a Samsung Galaxy 25 Ultra for my mom for Christmas. 🤶 They were friendly and patient. Plus, they were able to answer all of my questions. Go to them for your next purchase!

I had a scheduled delivery and for whatever bestbuys reason it was canceled and then rescheduled again to be delivered when it was originally to be, Last minute the 2nd delivery date (the day of)was cancelled again and asked to set for another day. Was on hold for too long trying to get a status update just for it to be rescheduled. Now I have to be home on another day that I had plans for to wait for the delivery that again might or might not show up. I will never order or purchase anything from best buy ever again. Lots of competition out there. I don't need bestbuy.

Nice customer service