Always exceptional customer service.
Jumped online, used chat, ordered and paid for in 10 minutes.
Ran out to pick up sent bar code on phone, right inside door it was ready to go. Staff quick and friendly.
Service for geek squad has been extremely poor. Was told my iPad would be a 3 day turn around and it’s 10 days, no update on the service order other than the day I dropped it off for repair. All covered under AppleCare+.
Called customer service for computers/iPads and spoke to a rep Luis. He was the most rudest person that I have ever had in the phone telling me I am wrong and I told him the site tells me the status. He couldn’t provide me a status. I requested his supervisor and he put me on hold for almost an hour! Poor service very disappointed!
Response from Best Buy
April 08, 2025
Hello there, John!
Thank you for taking the time to reach out on Google with a review. As someone who had their computer worked on recently, I can fully understand the desire to have your iPad back as quick as possible. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 65023617 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Cheers,
^Ryan
I was greeted immediately and asked what I was looking for. I was directed to an area and told an associate would right with me. Indeed he was, took me right to the product I needed and I was in and out in under three minutes!!!!