Best Buy Topeka

Purchased a major appliance from the Topeka location. Was lied to by the salesman about the delivery timeframe. Was given a four (4) hour window of when to expect delivery. Waited 3.75 hours before calling and getting someone in Asia who transferred me to someone in Guatemala and was then told that the delivery needs rescheduled. I have no idea why nor do I have my range. However, they have over $ 4,000 of our money. Don’t order from this store. They do not accept phone calls and you cannot speak to anyone at the store on the phone. I just learned that my order was not picked up for delivery because it was not there when they picked up items for delivery today. They did not have the courtesy to let me know that. They phoned yesterday to schedule today’s delivery! I had to wait all morning and then call to get that bit of news! I will not get my stove for another week! Not happy about this.

Poor customer service.

Jimmy was a very helpful salesman. Corporate delivery fees are too high.

I just have to thank Geek squad employee in Topeka Kansas . He solved my problem on my phone in about five minutes. I was at my wits end trying to stop pop up ads. I had tried everything on my own. Thank you so much I believe his name was Steve.