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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Topeka
How do I check product availability at the Topeka Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Topeka Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Topeka stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Topeka Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2068 reviews)
Jacob P
June 28, 2026
1 out of 5
I'd give it zero stars if that was an option. I tried calling them to see if a product was in stock, and the stupid AI phone system wouldn't let me speak to a human.
This company deserves to go out of business at the bare minimum.
Response from Best Buy
June 28, 2026
Thanks for sharing this review. We're concerned to hear you didn't receive the help you needed when calling in. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/z35y2l), Twitter/X (https://bby.me/YieHRP), or Instagram (https://bby.me/jlXM76). Please include the Google Review reference number #179545 when reaching out.
Cathryne K
June 27, 2026
5 out of 5
I have been to this Best Buy plenty of times and the customer service was non-existent, but today, Kail (I'm not sure how to spell his name, pronounced Kale) and Aiden were SO helpful and patient as I was helping my very persnickety elderly mom find a computer.
Eric G
June 25, 2026
5 out of 5
Ordered online, walked in and out with my tv on less than 3 minutes
Olivia M
June 23, 2026
3 out of 5
store and employees are always good, but the AI phone bot you have to talk to when you call them is godawful. i tried a few times and it just "couldn't understand me" ( i was asking about a phone battery replacement) i give up. i hate automated voice bots instead of talking to real people with actually knowledgeable
Response from Best Buy
June 24, 2026
Hello Olivia,
We can see why you’d be upset with the AI systems. Thank you for taking the time to let us know about this. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #176579 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/7sg2KP)
• Twitter/X (https://bby.me/0jop4H)
• Instagram (https://bby.me/9dcoVa)