Best Buy Topeka

Earlier this year I bought a lifetime screen protector installation program. The way it was sold was that any protector I ever buy from them will be put on for me at no extra charge so I dont have to worry about bubbles or anything ever again. Tonight when I stopped in for a new sceen protector, I was told they stopped honoring that program--which I PAID FOR--and that it will now be $10 every time. I contacted corporate who, through a handful of canned responses, said that it's a store level problem so they refuse to step in. I understand Best Buy is struggling, but straight up stealing from customers is pathetic.

Staff were helpful when I was looking for what I needed. When I was ready to checkout, I stood in the waiting area to pay for my item. There were several staff around that wasn't doing anything but talking to another staff member. After five minutes, I was finally able to pay for my item. The individual that helped me was actually helping another staff with something at the register next to the one I went to.

Had to replace my screen cover. If no one knows.... You can pay for a warranty on your screen protectors and replace as long as you have the same phone.

The initial experience after ordering our tv in store on 11/22/25 was an absolute nightmare. It was a Black Friday sale that was not available in store and we were told it would be delivered to us by 12/02/25. After multiple cancelled and rescheduled deliveries by Best Buy, being told it was on back order, and our order being cancelled by a store associate without us asking, we finally received the tv on 12/06/25. Thank you to the manager DJ for getting us in touch with internal customer service so that we could receive compensation for all the issues that we had. You were kind and understanding and turned a bad situation around for us.