Carter at the geek squad desk helped so much and was quick and swift to explain that he would order parts and fix the issues with my phone super fast. definitely best geek squad or electronic service guy ive met!!
Spent 20 minutes looking at dishwashers with intent to buy. Several employees working on shelving, visiting, etc in area by us. No one offered to help us.
I asked 2x to different employees to get someone to help us, both said they would. No one showed up.
Went to Ferguson and bought one.
Response from Best Buy
January 05, 2026
Getting help when shopping for a new appliance should be easy, and we understand your frustration with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/1z6fpu), Twitter/X (https://bby.me/rvpy9g), or Instagram (https://bby.me/13mzip), and mention your Google review, 100892.
Omar worked very hard to help me with a confusing situation I had with a delivery. He double checked everything for me and did everything in his power to get it all worked out. I also appreciate that he kept me informed through every step. I’m very grateful for him!