Best Buy Topeka

Disappointing Experience with a Few Bright Spots I recently bought a $1,500 TV from Best Buy, and while the initial purchase experience with one employee was excellent, the follow-up was a complete nightmare. The person who helped me pick out the TV was fantastic—knowledgeable, helpful, and genuinely interested in making sure I got the right product. Honestly, they are the only reason I’m not giving this review a 1-star rating. However, the rest of the experience was awful. Somehow, the TV was charged to the wrong card, and when I called to resolve the issue, I was told I needed to bring the TV back to the store. After lugging it out of my living room and back to the store, I was told I had to wait a few days just to buy it again on the correct card. To make matters worse, when I called for help, the staff on the phone were dismissive and rude. One lady outright refused to assist unless I came into the store, even though I offered to send someone on my behalf. I was even told the manager wouldn’t help me either. The majority of the employees I interacted with were unhelpful and seemed like they didn’t want to be there. It was as if they were annoyed I dared to spend my money at their store. Honestly, 90% of the staff need to reevaluate their customer service skills. The remaining 10%, including the amazing guy who helped me pick out the TV, deserve all the credit for why I’ll even consider returning. Best Buy, you need to do better. I could have bought the same TV from Amazon for the same price, but I came to you for the personal experience. If not for that one incredible employee, this review would be much worse.

Carter Tappin is my favorite Best buy employee

Good service and price.

Geek squad did an amazing job looking into answers and taking time to look at my device. Thank you again geek squad