Best Buy Muskegon

One associate never got off his phone the entire time I was there. One associate told me it should be over here and it wasn't and he left. Finally, a third associate looked it up on his phone only to tell me that they don't carry that particular thing in stock

Super helpful staff

Ah, GeekSquad. The name alone conjures images of tech savants ready to swoop in and rescue your precious devices. So imagine my surprise when I showed up for my scheduled phone repair appointment—only to be told, "Yeah, we can’t actually fix your phone today." Wait, what? Apparently, appointments at GeekSquad now double as... informative chats about what won’t be happening. Because instead of, you know, fixing the phone I made an appointment to have fixed, I was offered the tantalizing option of ordering a part (novel idea!) and coming back again at some later date TBD. OR—and here’s where it really gets magical—I could just drive to the Apple Store in Grand Rapids where, I was told, they might be able to help me today. That’s right: GeekSquad is now outsourcing not just repairs, but hope. The kicker? They made this Apple Store suggestion without even confirming availability. Bold move, Caleb. So now we’ve moved beyond just wasting my time—we’re now risking wasting Apple’s too. In summary: If you’re looking for a repair, you might want to just skip the middleman in the Best Buy polo. Because unless you're really into being told what could happen somewhere else, GeekSquad might not be the squad you’re looking for.

Go to ABC much better than here