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Best Buy Chelsea (23rd And 6th)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Alienware Experience Shop
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Frequently Asked Questions About Best Buy Chelsea (23rd And 6th)
How do I check product availability at the Chelsea (23rd And 6th) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chelsea (23rd And 6th) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chelsea (23rd And 6th) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chelsea (23rd And 6th) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(6840 reviews)
İbrahim A
June 06, 2026
3 out of 5
Aldığımız ürünlerdeki apple care iade etmek istediğimizde bizi gereksiz yere yanlış yönlendirdiler. Bir İade işlemi için bu kadar uzun süre beklememeliydik ve uğraşmamalıydık. Buradan ürün almak yerine direkt olarak apple store gitmeniz daha iyi olacaktır.
Diter S
June 06, 2026
5 out of 5
It is a normal best buy store
Anirudh A
June 05, 2026
1 out of 5
Terrible customer service. We walked in ready to buy an Apple Mac and knew exactly what we wanted, but the staff seemed completely unwilling to help us.
We waited for 20 minutes in the Apple section. The employee there just kept saying he was waiting for someone else to come help—he seemed totally helpless. To make matters worse, the woman at the Click & Collect counter was super rude to my partner. It honestly felt like the staff actively didn't want us to buy anything.
The only saving grace was the folks downstairs, who were super friendly, but the upstairs experience ruined it. We ended up leaving without buying the laptop.
To management: If you want to actually sell products, you need to improve your staff's availability and attitude in the Apple section. Leaving two helpless employees up there with no option but to make customers wait is a terrible strategy.
Response from Best Buy
June 05, 2026
Hey,
Having a terrible shopping experience is upsetting. Let's discuss this interaction. Please mention review # 161315 when connecting on a private social media link.
Facebook (https://bby.me/hrqivd)
Twitter/X (https://bby.me/iy7fdp)
Instagram (https://bby.me/9SEcUS)
Clare O
June 05, 2026
1 out of 5
Worst customer service ever. Tried to buy an Apple laptop and ended up just leaving as no one came to help. Several staff members just passed the responsibility. Infuriatingly rude staff.
Response from Best Buy
June 05, 2026
Thanks for sharing this review. We're concerned to hear you didn't receive the help you needed and the service didn't meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/UMIEKf), Twitter/X (https://bby.me/x8vYW3), or Instagram (https://bby.me/jSQlX8). Please include the Google Review reference number #161316 when reaching out.