Best Buy Goodyear

I visited this Best Buy today to exchange some batteries that were delivered incorrectly through DoorDash, and unfortunately my experience was very disappointing. When I walked in, the employee at the front, Moca, did not greet me or acknowledge me. I explained that I was there to exchange batteries and even showed her the batteries I brought with me so she knew I had not taken them from the store. She immediately seemed annoyed by my question and simply pointed me toward the register. At the register, I asked where I could find the batteries I needed. I was directed to an aisle, but there were very few batteries there. When I asked if there was another location where they might be stocked, I was told to ask Moca. When I approached her again, she gave a vague answer, pointed in a general direction, and seemed bothered that I was asking for help. I eventually found the batteries on my own. During the exchange process, I was asked for the DoorDash receipt. I explained that I didn’t have a paper receipt and wasn’t sure where to find it in the app. Instead of helping in a friendly or professional manner, Moca responded with an attitude and made me feel like I was inconveniencing her. I ended up handing her my phone so she could locate the receipt herself. The entire interaction was uncomfortable because of how rude and unprofessional she was throughout the process. I understand that everyone has difficult days, but customer-facing employees should still treat customers with basic courtesy and respect. I left feeling unwelcome and would honestly hesitate to return to this location if I knew I would have to interact with her again. I hope management addresses this, because one employee’s attitude can significantly impact a customer’s experience.

Excellent and courteous service by Ashley (Geek Squad) and Damien, the Manager

Very helpful staff

I am giving up in finding anything I need at BB. Strickly online from now on. The people at these stores don't know what they have in stock. What they do have is terribly overpriced.