Casey B
September 19, 2025
Used to love best buy, I think I'll stick with Amazon from now on. Went to the store and bought a new TV. Sales person was kinda pushy, but I pretty much knew what I wanted. Paid for a new TV in store to be delivered 6 days later. Today is the delivery day and they open the truck and I see a beat up box....hmmm...odd, but ok. They open the box to reveal a dusty OPEN BOX TV! Receipt attached says nothing about open box. Only the TV and power cord...that it!! I waited a week for this!!!?? The delivery driver even called customer support on speaker in front of me. The lady said "yep, that was supposed to be a new TV" Now, after scheduling time off work to be home for this(I don't get days off), I have to wait another week probably. This is complete BS! I called the store and they offered nothing! You guys wasted my time and your delivery partners time, after I get this tv, I will stick to Amazon or Crutchfield online. Big box stores aren't what they used to be.
Response from Best Buy
September 19, 2025
Hello Casey,
Thanks for your review. We can understand your concerns if you received the wrong item, we'd like to look into this for you. Please contact us on Social Media at one of the platforms below. All you'll need to do is reference Google Review #45305 in a private message, and we'll be happy to help.
Facebook (https://bby.me/4t71x6)
Twitter/X (https://bby.me/3gi3we)
Instagram (https://bby.me/7jk5kw)
Thanks,
Jomar M
September 16, 2025
Geoff was super helpful and didn’t waste any words. The customer service at this location has always been great.
Ashon A
September 10, 2025
This is absolutely disgusting!! I’ve been a delivery driver for years and I’ve never seen such a filthy area for pick up. I guess the sales are more important ??? Why not have the person in the front do something other than saying hello and pointing you to where you already know where to go???
Nancy T
September 08, 2025
Excellent Customer Service
I bought my mom a new Blood pressure machine. I believe Michael helped me! He is an Asset! Should get promoted to manager. Helped me out Alot! Does not just walk Away! Also, Very Kind!