William H
November 16, 2025
Bad service. Tried to return my iPhone. Nobody knew how to process even though Best Buy app directs me to the store for return. Many folks tried with system but they ended up telling me they couldn’t do it and I had to go through mail. Showed zero empathy, no apology. Even team lead (Tyler?) just sent me away with no remorse. Need to learn basic customer service skills. A little apology and a little empathy goes a long way. Huge inconvenience and waste of my time.
Barbara M
November 15, 2025
Recently, I have had trouble finding the Soda Stream CO2 cartridges- with the pink top, and Best Buy carries them!
The service was friendly and polite. The associate swapped out my used cartridges for the full ones with ease.
Thomas H
November 08, 2025
Do not use best buy. They lie to you. Customer service said that I have until Jan 15th for holiday returns on two phones that I purchased totaling $2,100. I drove out from Waterbury. The store told me that is not true. I canceled my phones, and they glady did it. Do not buy from a place that has no value for the customer.
Response from Best Buy
November 08, 2025
Thank you for sharing your experience here. Can you please reach out to us on Facebook (https://bby.me/9kfiib), Twitter/X (https://bby.me/rkm9vg), or Instagram (https://bby.me/mkgqbc) with more information about your experience? Please begin your message with "This is regarding my Google Review #66436".